Balu Chavan is a Lead Technical Product Manager with over 15 years of experience in telecom and digital platform transformation. He specializes in AI-driven product strategy, CRM modernization, and billing and payment systems, with a focus on improving customer experience and operational efficiency. He has led large-scale enterprise transformations, helping organizations streamline operations and deliver measurable outcomes such as reduced handling time and improved service efficiency. Balu is also an active contributor to industry research and frequently writes about the intersection of product management, AI, and telecom innovation.



Balu Chavan

Product Roadmap

Rethinking telecom billing: A practical product manager’s guide to applying agentic AI

Mike Belsito is Head of Product Evangelism for Pendo and Mind the Product and is seen as one of product management’s most notable connectors. 

Mike spent over a decade leading two of the most recognized communities in product management – first as co-founder of Product Collective, home to INDUSTRY: The Product Conference – and then at Mind the Product, after Pendo brought the two together in September 2024. Through both, he's built spaces where product people connect, grow, and take their craft seriously.

Before his community-building chapter, Mike was a startup founder and operator, serving as a co-founder, executive, and early employee in several technology startup companies. He is currently under contract with Wiley to write The Future-Proof Product Manager – a book that explores the timeless characteristics helping product people stay valuable through any period of massive change. It is due out in February 2027. His work has been featured in the New York Times, The Atlantic, CNN, NPR, and PBS.


Mike Belsito

Now Shipping

Slack Code: what it is, and why Anthropic just became its founding partner

Toby Rogers is Head of Product at hedgehog lab, the digital product studio for changemakers, where he helps organisations shape product strategies, AI propositions, and digital products that create meaningful business and customer impact. Before working in product management, he was a music journalist writing for publications including NME, an experience that shaped his belief that great products succeed for the same reason great artists do: people connect with the story before they connect with the mechanics. He writes about product storytelling, strategic product leadership, and how product teams can create competitive advantage in an era where execution is increasingly commoditised

Toby Rogers

Product Strategy

Product Management Career

The story is the strategy: what journalism taught me about building products people believe in

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

Podcast

Four mistakes scaling teams make - Julia Barham (Author & Product Executive)

Prerna Kaul is a Lead Principal PM and full-stack product builder at Microsoft. She has an undergrad in electrical engineering from Georgia Tech and an MBA from the University of Toronto. She has spent 15+ years in AI/ML products across Amazon, Moderna, and Panasonic, with three pending patents in agentic AI architecture.

Prerna Kaul

Artificial Intelligence (AI) & Machine Learning (ML)

Loop Engineering 101: Start with the outcome

Mohit Bansal is a security engineering leader with over twelve years of experience across cloud infrastructure security, software supply chain security, AI agent security, and DevSecOps. He has led security programs at enterprise SaaS companies serving Fortune 100 customers, with a focus on incident response, vulnerability management, and securing CI/CD and developer workflows at scale.

Mohit Bansal

AI agents are your newest product feature. Is your security thinking keeping up?

Linear data reveals that AI isn't saving you time

Alexandra is the Newsletter Editor at Mind the Product and a journalist with six years' experience covering tech, culture, and the online space. She's worked with New_Public and Untested and co-founded GRV Media's graduate writers' program.

Alexandra Ciufudean

Conferences

Don't be an a**hole: How to design AI products that people trust — Simonetta Batteiger at mtpcon London 2026

How to lead a product team through AI adoption - Tiama Hanson-Drury (CPTO, Opus 2)

Oleksandr is a Lead Product Designer with over a decade of experience in creating and
improving user experiences for complex SaaS, finance, energy, and enterprise platforms. His expertise spans human-centered design, UX research, design systems, usability metrics, and data visualization. Currently, he focuses on designing AI-powered agentic systems for large organizations, helping teams leverage generative AI to streamline complex workflows and decision-making. He also mentors designers on building critical thinking skills and navigating design in the rapidly evolving AI landscape.

Oleksandr Panchenko

Pavlo is a Product Designer with nearly ten years of experience building solutions for startups and enterprise companies across finance, logistics, IoT, supply chain, and EdTech. He specializes in qualitative and quantitative UX research and enjoys working in fast-moving environments where discovery, experimentation, and rapid iteration are essential. Currently, he is focused on developing AI-powered products for global organizations, bringing together research rigor, thoughtful interaction design, and system-level thinking. Pavlo also codes in Swift/SwiftUI, enabling tighter collaboration with engineering teams and faster prototyping cycles.

Specialties: Product Design | User Research | UX Strategy | AI-Driven Workflows | Prototyping

Pavlo Bilashchuk

Metrics

Stop relying on vanity metrics. Measure what actually matters for product success

Louron serves as the Editor at Mind the Product, bringing 11+ years of experience in editorial roles across business and technology publications. For any editorial inquiries, you can connect with him on LinkedIn or email him at louron.pratt@pendo.io 

Articles