
What if pricing was your best feature?
Discover why pricing is the most underrated product feature. Learn how strategic pricing can drive growth, enhance UX, and become your product’s competitive edge.

How to measure impact in Product Operations
As product managers, when we release a new feature, we typically measure success using built-in product analytics. We often have a baseline number and we measure improvement on that baseline. For example: To what extent did our conversion rate increase after the new onboarding tool was released? However in Product Ops, the problems we work

Precision over hype: A product manager’s playbook for launching AI that lands
Build AI products with purpose, not pressure. Learn 6 essential habits for successful GenAI launches—validation, alignment, prototyping, and more.

WhatsApp runs ads and Amazon sees a GenAI future: this week’s news roundup
As WhatsApp advertising backtracks on old promises to users and Amazon’s CEO shares his vision for the future, here are the news stories that caught our attention this week. Amazon sees the future, and it’s generative AI Amazon CEO Andy Jassy recently shared his thoughts on generative AI in an internal company memo, later published


How to build a product-led operating model that actually sticks – Jen Swanson
Transformations are hard, and too often, they fail to deliver on their promise. In this episode of The Product Experience, Lily and Randy speak with Jen Swanson, CEO of Tuckpoint Advisory Group, to unpack why transformation initiatives falter and what it truly takes to succeed. Key Takeaways— Transformation requires intentionality: Real transformation isn’t accidental or


How to quantify the value of UX with stakeholders
Discover how data-driven UX design can directly boost revenue, conversions, and retention by linking usability enhancements to measurable business outcomes.


How I got my job in product: Damilola Adelekan, Lead Product Manager at Remedial Health Solutions
We speak to Damilola Adelekan, Lead Product Manager at Remedial Health Solutions, to find out how she got her job in product. 📍 Lagos, Nigeria🎯 Lead Product Manager, Remedial Health Solutions🕒 In role: 2 years | PM experience: Almost 4 years Damilola Adelekan is Lead Product Manager at Remedial Health Solutions, a healthtech company streamlining


Sunday Rewind: How to face the challenges of customer retention
This week’s Sunday Rewind is a 2022 article on strategies for customer retention. It starts with the fundamentals – how customer retention has a direct impact on company success, why data is everything and why the challenges of customer retention are different in B2B and B2C companies. It looks at metrics, including which metrics to


Three world-class product speakers to look forward to at INDUSTRY
With just months to go until INDUSTRY: The Product Conference returns to Cleveland Ohio, on September 9-10, the stage is set for another standout gathering of the product community. This year’s lineup features more than 20 sessions across two days, covering everything from AI to strategy to product leadership, along with hands-on workshops and an


Join our hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world!Learn more
What I learned from building products in Africa
There’s a story I often share with the product teams across Africa that I work with. A factory’s critical machine breaks down, halting production. After multiple engineers fail, a veteran technician studies the machine, taps once with a small hammer on a specific component, and it roars back to life. His invoice reads: “$10,000 for


Meet the new AI CEO: Klarna’s bold customer feedback loop bet
Klarna is experimenting with one of the more uncommon uses of generative AI we’ve seen in product as of late: letting customers speak directly to an AI-powered version of its CEO, Sebastian Siemiatkowski. The new feature allows customers to call a dedicated phone line and speak to the AI CEO to share feedback, ideas, or


UK Government earmarks £2 billion for AI Action Plan
UK Chancellor Rachel Reeves this week unveiled a £2 billion AI-focused initiative as a core element of her 2025 Spending Review. The AI Action Plan will support home-grown AI – it aims to drive public-sector transformation, boost the UK’s tech sector and affirm the country’s role as a global leader in AI and advanced technologies.


Why is hiring product managers so hard?
Talk to any hiring manager and they’ll tell you how difficult it is to hire a product person. It’s something that should be straightforward on the face of it: the job market for PMs has been in the doldrums and all the tech layoffs and hiring freezes of recent times mean there are lots of


How to embed accidental product discovery into an existing process
Recently, I picked up Robin Wall Kimmerer’s book Gathering Moss, a profound exploration of the natural world. Early in the book, she shares a piece of wisdom passed down from an elder: “The best way to find something is not to go looking for it.” Instead, we’re told to watch out of the corner of


Mistral launches Europe’s first AI reasoning model
French AI startup Mistral is taking the fight to its US and Chinese rivals with the launch of Europe’s first AI reasoning model. Mistral, recognised as Europe’s best homegrown prospect in the generative AI race, introduced two models: Magistral Small, an open-source model available for download on Hugging Face, and Magistral Medium, a more powerful


What does it take to build world class products today? Ezinne & Oji Udezue (Co-Authors at ProductMind, ex-CPOs of Calendly, Typeform & WP Engine)
What does it mean to build world-class products in the age of AI? In this episode, Randy Silver talks to Ezinne and Oji Udezue, co-authors of Building Rocketships, a playbook for building high-growth companies in today’s fast-evolving tech landscape. Together, they unpack what product looks like now, how AI changes collaboration, and why ambition, clarity,


Precision over hype: A product manager’s playbook for launching AI that lands
Build AI products with purpose, not pressure. Learn 6 essential habits for successful GenAI launches—validation, alignment, prototyping, and more.


Highlights from World Product Day 2025
Highlights from World Product Day 2025! Discover insights from global product meetups in Barcelona, London, Chicago, and more.


How Arize found product-market fit amidst the AI wave: Aman Khan (Head of Product)
In this episode of Product Unplugged, host Mike Belsito sits down with Aman Khan, Head of Product at Arize, to unpack what it really takes to build AI-native products from the ground up. From zero-to-one experiments to reaching product-market fit, Aman shares the pivotal moments, bets made, and the messy middle that defines modern product


Sunday Rewind: Essential KPIs for data-driven product managers
This week’s Sunday Rewind is a 2021 post from John Allen, then Director, Global SEO at RingCentral, on the importance of KPIs in tracking product success. John runs through a number of performance indicators, explaining how to choose the correct ones to make informed decisions and providing examples. He looks at: customer acquisition cost, conversion


How to measure impact in Product Operations
As product managers, when we release a new feature, we typically measure success using built-in product analytics. We often have a baseline number and we measure improvement on that baseline. For example: To what extent did our conversion rate increase after the new onboarding tool was released? However in Product Ops, the problems we work


How to navigate the explosion of AI tools aimed at product managers
According to a 2024 Forbes Advisor poll, the vast majority of people (79%) in the UK are already using generative AI, such as ChatGPT, to help them with their work while one in six UK organisations have embraced at least one AI technology. To give an example of the impact AI is having in workplaces


A guide on implementing effective AI evaluations
In the rapidly evolving landscape of AI product development, one skill has emerged as critically important yet often overlooked: the ability to write and implement effective AI evaluations, or “evals” as they call it. As Kevin Weil, CPO of OpenAI, put it succinctly: “Writing evals is going to become a core skill for product managers.


Strength through tension – in defence of the product triad
Is AI replacing the product development triad? Explore how artificial intelligence is reshaping the roles of product managers, designers, and engineers—and why spreading accountability still matters for building better products.


TikTok launches tools to improve user control
It’s been a good week for TikTok which announced it is rolling out AI-powered Smart Keyword Filters, a content moderation tool designed to improve user control over the content displayed in their For You feed. The feature builds on TikTok’s existing keyword filter system by incorporating AI to identify and filter out not only specified


Monzo reaps benefit of strong product thinking to deliver stellar results
Challenger bank Monzo has posted a strong set of annual results for 2025, with revenue growing 48% to £1.2 billion, a significant milestone in the 10-year-old bank’s evolution from startup to a major player in the UK banking sector and a vindication of its history of strong product thinking. The company also posted a big


Rerun: Building fun products at scale: Inside King with Todd Green (CEO, King)
This week on The Product Experience, we revisit a great conversation with Todd Green, now President of King – the studio behind Candy Crush. Todd shares how he thinks about building products that are not only globally successful but enduringly fun. Todd takes us behind the curtain on what it really takes to build for

