Product Strategy
LATEST POSTS
How Squarespace Addressed its Hidden Customer Segments
Matthew Zito is director of product management at DIY website builder Squarespace, a business whose mission is to make beautiful products to help people with creative ideas succeed. He graciously joined us at ProductTank NYC to talk about some interesting work his team had done to address the needs of a customer segment which they had […]
Getting the Best Products to Speak for Themselves
Give Your Product a Voice In many companies, improving engagement is a reactive process: as a product manager you wake up to a barrage of support requests after launching a new feature, or your in-app analytics reveal that new users are skipping over key functionality and never reaching their “aha!” moment. You shoulder the burden […]
What Happens When you do User Discovery After Market Traction
I recently had a call with the CEO of a company that I thought would be a great channel partner for my company. I’d been looking forward to the conversation; we’d convinced a few similar firms to partner with us recently and I was hungry for some momentum. When the call kicked off, I fully expected […]
A Product Manager's Guide to Replatforming
Replatforming is arguably one of the most difficult things you can tackle in a product management career. And if experience is about learning from mistakes, let’s just say that I have a lot of experience on replatforming. First,we should start with a quick definition. Here, replatforming is about replacing the computing platform on which a […]
Why you Need Quantitative AND Qualitative Data
Qualitative versus quantitative data: we’ve all been involved in a conversation debating their respective merits at some point in our careers. We’re often flipping backwards and forwards between letting feedback from a handful of customers drive all our product decisions or requiring everything to be backed up by statistically significant data. So which type of […]
Sitcoms and the Secret to Building "Good Enough" B2B Products
I was recently on a long haul flight and ended up whiling away my time watching random shows on the in-flight system. One of the shows I watched was a sitcom. I didn’t find it great (in fact I don’t remember chuckling at even one single joke) but I still ended up watching a bunch […]
Product Design: Let's get Emotional
Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. Why is Designing for Emotion so Important? When we recall past experiences, we are not wired to remember the whole experience with total accuracy. […]
How High Performance Organisations Innovate at Scale by Barry O'Reilly
If you can change the way that you behave, then you can start to experience the world in a different way. That then changes the way that you think. In this engaging talk from Mind the Product London 2017, Barry O’Reilly shows that this is almost always what needs to happen when we look to […]
A Roadmap Doesn’t Have to Lead to Broken Promises
Gain Valuable Feedback Without Overpromising We’d spent weeks perfecting the roadmap presentation for our annual customer conference. We thought it was pretty compelling. Every detail was worked out, every timeline de-risked, every benefit clearly articulated. Our SVP, who was usually uneasy in front of large crowds, even got through all the slides smoothly, even crisply. […]
Product Portfolio Management: Success at Scale
Product management can be hard enough, but when you scale beyond more than one product, product portfolio management is a critical tool to prioritise between multiple products, ensure resources are assigned to the right products, and that you have a pipeline of new product ideas ready to grow. Success is a Terrible Teacher Whether you’re […]