Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

Podcast

Collaborating with business analysts in product – Dr J Harrison on The Product Experience

Rob is a results driven customer support executive who is passionate about customer experience and customer support as core to the product value proposition, who builds and leads high performance support organizations for new products/channels, scales organizational capabilities for in-place teams, and innovates support strategy for growing products and companies.

Rob Armstrong

Community Post

Product Strategy

Introducing customer support into a product strategy

Jayendran Gopalsami is an experienced Product Manager with a focus on solving some of the B2B and B2C supply chain’s challenging business and consumer problems in Retail and Consumer goods industries through software application, business intelligence and analytics tools. He has successful track record in managing enterprise transformation programs involving extensive business process reengineering, platformization, large scale systems development and organization change management. His product experience has taken him across the US to support various enterprises including Amazon, Lowes, Walmart, JB Hunt, Toyota and has empowered his teams to build innovative products from 0-to-1. Jayendran thrives in fast-paced teams, and is deeply passionate about continuously balancing business and consumer expectations with product feasibility &amp; viability. He inspires and leads cross functional teams to make data driven decisions in an agile environment. His expertise in managing entire product/solution development life-cycle including business needs assessment, business case preparation, product strategy, process definition, requirements gathering, creating product/solution roadmap, short/mid/long term planning and tracking, defining and prioritizing features, maintaining product backlog, planning product releases, product/benefits marketing and organization change management.

Jayendran Gopalsami

Product Launch

How to build and launch products successfully?

Eira is an editor for Mind the Product. She's been a business journalist, editor, and copywriter for longer than she cares to think about.

Eira Hayward

OKRs

Product Management Skills

Jenny Herald: Using OKRs to define success

Artificial Intelligence (AI) & Machine Learning (ML)

SUNDAY REWIND: Common Product Development Mistakes and How To Avoid Them All: A Case Study

Shaan is a neuroscientist turned entrepreneur. During his time as a venture builder at Prehype, he became familiar with the many problems &amp; challenges of product development. By connecting his two passions, neuroscience and product development, he is solving those challenges with Kouo, an Emotion Analytics Platform he built to help companies gather customer feedback in real-time, without requiring user input.

Shaan Bassi

User Experience (UX)

How to redefine personalisation for your users

Hi there, I am Phani Sai Ram Munipalli, an aspiring Product Manager. I am currently pursuing my Masters in Software Engineering in Silicon Valley. After working as a Software Engineer for 4+ years at IBM &amp; Walmart, I discovered my passion towards Product Management. My goal is to leverage technology to build products that can uplift equality in the living conditions of people.

Phani Munipalli

Product Management Career

Self-discovery and landing a product management internship

Getting started with dynamic product pricing – Vishal Kapoor on The Product Experience

Mohammad is an an agile coach, product coach, and project manager. Most of his career has been spent working in payment and banking solution development. Now, Mohammad is working on a book about storytelling and product management.

Mohammad Vaghef

User Stories

Once upon a product: How storytelling techniques can help your product shine

Christine has been in product management for 12+ years, and has held roles from Product Manager to Director leading teams to Head of Product Operations. She’s done so across finance, fintech, and SaaS and has focused on not only delivering product and outcomes to customers, but strengthening product teams while doing so.  

Christine believes great experiences for customers start with a frictionless product experience that helps them build trust with the company, ultimately creating a partnership vs a transactional relationship. Her passion for connecting product people to their partners and customers helped guide her throughout her career in product and has been foundational to her role as a pioneer in Product Operations, and thought leader in the product space.

She’s led and coached teams through product-led transformation and continues to mentor product leaders on setting up foundations for strong teams, creating and delivering best practices, and creating a system for product managers to do their best in. Christine enjoys giving back to the product community and looks at product management as a discipline rather than a role in technology.

Christine Itwaru

Product Management

Deep dive: How to deal with cognitive bias in product – Part 1

Product Ethics

SUNDAY REWIND: Predictive tech and data ethics: Part 1 – the pros and cons

Ex-AI product lead, now AI journalist. Cutting through noise with critical analysis of ethics, business, and society. No hype. Just truth.

Articles