LATEST POSTS

Build Better Products - Laura Klein on The Product Experience

BY The Product Experience on March 18, 2020

Nobody rants quite like Laura Klein. Others have tried, but we’ve yet to find anyone else with her depth of experience (spanning stints as a developer, designer, researcher and product manager), her empathy for both users and stakeholders, her experience as a teacher, and her sense of humour. She’s author of Build Better Products: a […] Read more »

Daniel Harvey - User Research When Your Customers are not Your Users

BY Jayson Robinson on November 15, 2017

The trash heap of history is littered with the corpses of unicorns. Most companies talk a good game of customer centricity and design but aren’t doing the hard part: user research. The Cult of the Designer ‘Design’ as a concept is now widely discussed and debated without a real understanding of what it actually means. […] Read more »

How Designers & Developers Can Work Better Together

BY Tremis Skeete on January 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. In this presentation at ProductTank NYC, he explains about how designers and developers can work better together on software […] Read more »