LATEST POSTS

Creating a Feature Request Process for B2B Product and Customer Success Teams

BY Nick Paranomos on May 28, 2020

In many organizations, product leaders have a constant stream of tasks coming in from customer-facing teams. Feature requests, bug fixes – all of them urgent. It can take years to master the practice of finding a healthy balance somewhere between allowing these non stop requests to dictate your product roadmap, and ignoring them altogether. Good prioritization […] Read more »

Why Data Science and UX Research Teams are Better Together

BY Julie Stanescu on February 7, 2018

In this talk from ProductTank San Francisco Chris Abad, who’s currently VP of product and design at User Testing, shares insights into how bringing together qualitative user research and quantitative data science teams is crucial for companies because it can help them to see the complete picture and inform critical product decisions. Chris shares real-world examples […] Read more »

Sleepwalkers: Managing Customer Inertia

BY Adam Ghahramani on April 5, 2016

Don’t look now, but there’s a customer behind you who’s not as she appears. She has Sally’s face and Sally’s credit card, but let me assure you, that is not Sally. Notice the empty eyes and the shuffling gait? She’s a zombie! Just kidding–kind of. Sally is what I call a Sleepwalker and she’s not […] Read more »