Culture

In this talk I gave at ProductTank London, I reflected on how mobile has become a massive traffic channel for M&S in just a couple years and the attitudinal transformation that I helped lead there. Specifically, looking back on my journey of inheriting legacy app builds and a rapidly evolving customer, whilst working within an organisation with a Read more »

William Owen (Founding Partner and Strategy Director at Made by Many) talks about his experience with clients like ITV and the BBC, and how the process of prototyping and making products in a Lean way changes culture at multiple levels within the organisation. Decision-Making and Culture Change Trying to introduce innovation within large organisations with a lot Read more »

Will Garner is the Head of Profession for Product Management and the Home Office, where product management & service design are relatively new practices (even though, at it’s core, government is mostly service design!) Building product in government comes with some interesting challenges – on the one hand, you’re building things that matter, but that also Read more »

TransferWise is famous for it’s founders, evangelical customers and phenomenal growth – they’re transferring over £500m every month and doubling every 3 months. But what’s the common thread between those three things? At Mind the Product 2015 Nilan Peiris argues that it’s their culture. Product is People. Every single person in your organisation influences the Read more »