How GenAI has improved GoDaddy's product experience – Laka Sriram (VP Generative AI, GoDaddy)
In this week's podcast episode, we speak to Laka Sriram, VP of Generative AI at GoDaddy, discussing leveraging generative AI to streamline the business setup process for entrepreneurs. We explore Laka's background, the development process of GenAI, customer engagement strategies, the ethical considerations of AI, and the importance of fostering a culture of experimentation within product teams.
Chapters
- 00:00 Introduction to Generative AI and GoDaddy
- 05:08 Airo: The New Product Experience
- 10:01 The Development Process Behind Aero
- 14:52 Customer Engagement and AI Integration
- 20:08 Ethics and AI in Product Development
- 25:01 Creating a Culture of Experimentation
Key takeaways
- Generative AI is transforming how businesses operate and scale.
Airo is designed to simplify the entrepreneurial journey.
Customer feedback is crucial in developing AI-driven products.
Ethics in AI is about enhancing human capabilities, not replacing them.
A culture of experimentation leads to better product outcomes.
GoDaddy's focus is on delivering meaningful customer value.
The integration of AI should be seamless for users.
Data-driven decisions are essential for product success.
Celebrating failures is as important as celebrating successes.
Aero has already engaged millions of customers effectively.
Featured Links: Follow Laka on LinkedIn | GoDaddy | GoDaddy Airo
About the author
The Product Experience
Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on The Product Experience homepage.
