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In this episode, we cover:
0:00 Designing better products with behavioral science
7:57 Improving bill payment behavior for Swisscom
20:17 Behavioral science and customer behaviour
29:28 Behavioural problems and influencing target behaviour
Featured Links: Follow Liz on LinkedIn | Frontiers | Behavioural Economics: 'A 'Fresh' Start for Collections at Swisscom' feature
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