Solve complex product problems with confidence
Mapping to Solve Product Problems is a hands-on training class that helps product teams use visual mapping techniques to tackle complex challenges, align stakeholders and make better decisions together.
Drawing on the real product challenges your team faces, participants learn practical mapping frameworks and systems-thinking approaches to clarify problems, surface assumptions and identify opportunities. The result is a shared way of working that improves collaboration, reduces risk and turns complex discussions into clear, measurable action.
Key questions addressed
This class is designed to help teams answer the following questions in their own context
- How can mapping be used to facilitate complex discussions and align teams around shared understanding?
- How can we analyse and intervene in complex product systems without creating unintended consequences?
- How do maps help teams explore problems, tell clear stories, and uncover opportunities?
- How can product teams build effective maps and use them to drive action?
- What does a systems-thinking approach look like in everyday product work?
CLASS CURRICULUM
What we cover
From the curriculum leader
"Mapping is one of my favorite classes to teach because it sits at the intersection of some of the most important challenges in product: collaboration, alignment, risk mitigation, and complex systems analysis. It pushes experienced product managers to think deeply about how systems actually behave, while giving them practical tools they can use immediately."
Ryan MacCarrigan
Founder LEANSTUDIO, Product Coach, Consultant
Expected outcomes
You will leave this class equipped to:
- Define and evolve metrics that reflect real customer and business value, suited to their product context and industry.
- Align teams around shared outcomes by using metrics that clarify priorities and support better decisions as products scale.
- Design and apply effective metric systems, including North Star Metrics, leading indicators, and guardrails, in day-to-day product work.
- Assess whether metrics are encouraging the right behaviours and adapt measurement approaches when constraints, risks, and maturity change.
- Communicate metrics clearly and confidently to different audiences across the organisation.
- Combine quantitative signals with critical thinking and professional judgment to evaluate progress and make sound decisions across both traditional and AI-enabled products.
- Build a durable foundation for responsible measurement that supports continuous learning and sustained effectiveness as teams and organisations evolve.
Outcomes for your team
Teams leave this class equipped to:
- Use mapping to structure complex discussions and align teams around shared understanding
- Apply systems thinking to explore product problems
- Build clear effective maps that surface assumptions, risks, and opportunities
- Facilitate collaborative problem-solving using visual tools
- Turn mapping insights into concrete decisions and actions
- Communicate product challenges and trade-offs clearly across teams
- Foster a culture of systems thinking and shared problem ownership
"I am incredibly impressed with the tremendous value that the workshop has provided me with. Through the practical mapping exercises, I was able to identify the root cause of a persistent problem and visualize it in a way that helped me gain a better understanding of the issue at hand. It allowed me to create a comprehensive list of action points that will help drive positive change throughout the company."
Sea
"This training helped me visualise our current processes, identify gaps, and improve how we facilitate conversations to resolve issues."
Riot Games