LATEST POSTS

Service Design and Product - Andy Budd on The Product Experience

BY The Product Experience on August 5, 2020

One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We’re fun like that.) These days, we’re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service […] Read more »

The Move From Product to a Service Mindset

BY Andy Budd on May 26, 2017

In 1999, the economist Joseph Pine wrote a prophetic book which outlined a fundamental change in the way we live our lives. He provided ammunition for an emerging field in digital design, potentially signalling the death of product-centric thinking. Pine saw that it was becoming easier and easier to create products. The barriers, tariffs and specialist […] Read more »

User Research - Making it Work in Government - Katy Arnold (ProductTank London)

BY James Gadsby Peet on March 29, 2017

Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. The civil service has traditionally been focussed on moving paper The Digital team at the Home Office’s remit is to help the rest of the organisation move towards a more digitally enabled […] Read more »

Video: The Reality of Bringing Services into Existence

BY Janna Bastow on November 26, 2014

“Every product is a service waiting to happen” was the theme of ProductTank in October. This video shares Max Gadney’s talk on the reality of bringing services into existence. Max Gadney is the leader of After The Flood, a data design agency developing strategy and services and creating digital products and film. Prior to this, […] Read more »

Video: Turning Commoditised Products into Value-adding Services

BY Janna Bastow on November 18, 2014

This video captures Tim John’s talk from October’s ProductTank, which was about “Every product is a service waiting to happen” Tim Johns is a product manager for Hive – British Gas’ corporate start-up. He has been responsible for the development of the Hive Active Heating service, launched in October last year. Prior to his current […] Read more »

Video: How Can a Product Influence Activity, Nutrition, and Lifestyle?

BY Janna Bastow on November 13, 2014

The theme of October’s ProductTank was, Every Product is a Service Waiting to Happen. In this video, Paul Landau addresses how a product can influence activity, nutrition, and lifestyle. Paul is the CEO and Founder of Fitbug, which he formed 2004, and 9 years on delivers a range of wellness solutions through a platform to […] Read more »