Service Design and Product – Andy Budd on The Product Experience "Product people - Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs August 08 2020 True podcast, Service Design, The Product Experience, Mind the Product Mind the Product Ltd 470 Andy Budd on The Product Experience Product Management 1.88

Service Design and Product – Andy Budd on The Product Experience


andy budd

One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We’re fun like that.) These days, we’re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service designers, and how we all work better together.  A founder of Clearleft,  a member of Adobe’s Design Circle, and a prolific Twitter user, he has some definite opinions on the matter.

In this episode, sponsored by Amplitude, listen to learn about:

  • What service design is
  • Integrating service design and product management
  • Creating a better customer experience

Quote of the Episode

A good product manager knows their strengths & weaknesses, and should be working with all the experts they have available – and coordinating between all of these people – in order to deliver the product that your customers and your business needs.

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Our Hosts

The Product Experience is hosted by Lily Smith and Randy Silver.

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy’s book, What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19 is out now, with all profits going to COVID-19 relief efforts.