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Successful product management in companies where it’s least understood

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A new way to look at applied experiments

Product survey findings: Only 15% of users are embracing AI features 

Building high-performing product teams: The PDLC approach

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Three product leaders to learn from at #mtpcon inside Pendomonium

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

<p><div id="buzzsprout-player-8711861"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711861.js?container_id=buzzsprout-player-8711861&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-18536" src="//wp-content/uploads/2020/01/Tomer-Sharon-225x300.jpeg" alt="Tomer Sharon" width="225" height="300" srcset="/wp-content/uploads/2020/01/Tomer-Sharon-225x300.jpeg 225w, /wp-content/uploads/2020/01/Tomer-Sharon-768x1024.jpeg 768w" sizes="(max-width: 225px) 100vw, 225px" /></p>
<p>There&#8217;s a lot of debate in the product and research communities about quantitative vs qualitative approaches to metrics, so we sat down with Tomer Sharon (MD/Head of User Research and Metrics at Goldman Sachs) to talk about how he uses Google&#8217;s HEART approach to track what matters. Formerly of Google and WeWork, Tomer talks about all five parts of the model &#8211; Happiness, Engagement, Adoption, Retention and Task &#8211; and also shares his take on NPS.</p>
<h3>Quote of the Episode</h3>
<blockquote><p>If you care about what people think, then there&#8217;s no analytics package that can give you that answer&#8230; There are people who would argue that &#8220;Oh yes, we can tell if they are satisfied if they do 1, 2, and 3&#8221;. It&#8217;s not true&#8230; the numbers will never tell you what people have in their minds. You have to ask them.</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>Analytics</li>
<li>How to use data</li>
<li>Lean User Research</li>
</ul>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></p>
<ul>
<li>Follow Tomer on <a href="https://twitter.com/tsharon" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a>, <a href="https://www.linkedin.com/in/tomersharon/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://medium.com/@tsharon" target="_blank" rel="&quot;noopener noopener noreferrer">Medium</a></li>
<li>Tomer&#8217;s overview article on <a href="https://medium.com/@tsharon/measuring-user-happiness-d00c941f5365" target="_blank" rel="&quot;noopener noopener noreferrer">HEART</a></li>
<li>Jared Spool NPS <a href="https://articles.uie.com/net-promoter-score-considered-harmful-and-what-ux-professionals-can-do-about-it/" target="_blank" rel="&quot;noopener noopener noreferrer">article</a></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="//wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, /wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, /wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, /wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
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core/freeform

How to lead data-centric product teams: Jon Mora (Chief AI Officer, Zefr)

How to be a better data-driven product manager

User insights for product decisions by Cris Valerio

Data scaling for startups by Crystal Widjaja

Make Better Product Decisions by Using Quantitative and Qualitative Data, by Brian Tran

Keeping Track Of Your HEART – Tomer Sharon on The Product Experience

The Product Experience

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