How product teams build trust, alignment, and commitment to drive impact
Empower your team to use mapping as a core process across the entire product development lifecycle.
Visual maps are a crucial learning, communication, and decision- making tool for solving challenges within complex systems. This class trains product teams to collaboratively surface risky assumptions, mitigate unintended consequences, and make better decisions that
drive action.
Drawing on real challenges from their own organisational context, participants define outcome-driven, solution-agnostic problem statements, select the appropriate map for the challenge at hand, and iteratively refine those maps using systems-thinking frameworks
alongside sense-making and alignment models.
The result is not documentation, but a living, shared artifact that improves alignment across the organisation, enables productive disagreement, and turns ambiguity into prioritised, measurable
action. This class helps teams improve decision quality, reduce risk, and achieve greater product maturity.
Key questions addressed
This class is designed to help teams answer the following questions in their own context
- How can mapping be used to facilitate complex discussions and align teams around shared understanding?
- How can we analyse and intervene in complex product systems without creating unintended consequences?
- How do maps help teams explore problems, tell clear stories, and uncover opportunities?
- How can product teams build effective maps and use them to drive action?
- What does a systems-thinking approach look like in everyday product work?
CLASS CURRICULUM
What we cover
Introduction to systems thinking
Defining the problem and purpose
Core elements of effective maps
Building maps to explore real problems
Mapping approaches and use cases
Facilitating maps for action
Building a mapping and systems-thinking culture
From the curriculum leader
"Mapping is one of my favorite classes to teach because it sits at the intersection of some of the most important challenges in product: collaboration, alignment, risk mitigation, and complex systems analysis. It pushes experienced product managers to think deeply about how systems actually behave, while giving them practical tools they can use immediately."
Ryan MacCarrigan
Founder LEANSTUDIO, Product Coach, Consultant
Expected outcomes
You will leave this class equipped to:
- Define and evolve metrics that reflect real customer and business value, suited to their product context and industry.
- Align teams around shared outcomes by using metrics that clarify priorities and support better decisions as products scale.
- Design and apply effective metric systems, including North Star Metrics, leading indicators, and guardrails, in day-to-day product work.
- Assess whether metrics are encouraging the right behaviours and adapt measurement approaches when constraints, risks, and maturity change.
- Communicate metrics clearly and confidently to different audiences across the organisation.
- Combine quantitative signals with critical thinking and professional judgment to evaluate progress and make sound decisions across both traditional and AI-enabled products.
- Build a durable foundation for responsible measurement that supports continuous learning and sustained effectiveness as teams and organisations evolve.
Outcomes for your team
Teams leave this class equipped to:
- Use mapping to structure complex discussions and align teams around shared understanding
- Apply systems thinking to explore product problems
- Build clear effective maps that surface assumptions, risks, and opportunities
- Facilitate collaborative problem-solving using visual tools
- Turn mapping insights into concrete decisions and actions
- Communicate product challenges and trade-offs clearly across teams
- Foster a culture of systems thinking and shared problem ownership
"I am incredibly impressed with the tremendous value that the workshop has provided me with. Through the practical mapping exercises, I was able to identify the root cause of a persistent problem and visualize it in a way that helped me gain a better understanding of the issue at hand. It allowed me to create a comprehensive list of action points that will help drive positive change throughout the company."
Sea
"This training helped me visualise our current processes, identify gaps, and improve how we facilitate conversations to resolve issues."
Riot Games