Bias

Some strategies to help product managers recognise and overcome bias Read more »

What does it take to build and maintain a successful product team, one that’s driven, motivated and ultimately successful? In this post, speaking to a range of product experts, we try to answer this question. A combination of factors — like hiring the right people, establishing a vision, defining success in a way that everyone Read more »

Hopefully, we all understand how important it is to talk to customers. As Marty Cagan observed in an interview last year, they’re one of the main sources of insights about a product, helping us to understand the issues with our products and why users do or don’t use them. But what if you’ve never conducted a Read more »

The dreaded curse of knowledge! <thunderclap> One of the few psychological phenomena that’s actually as scary as it sounds. If you’ve done any reading on cognitive biases, you’ve probably heard of it. Here’s a common definition: “The curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that Read more »

In this #mtpcon Digital 2020 keynote, Nancy Douyon, Design Ethicist and Product Philosopher, illustrates the importance of unlearning our Nobility Complex, taking our research away from Western cultures and looking at how we can design for underrepresented groups, leveraging our privilege to better serve everyone. Watch the video to see her talk in full. Or Read more »

Hiring in product is broken, and those hypothetical product questions you get asked in interviews are just the tip of the iceberg. Read more »

In this MTP Engage Manchester talk, Mayukh Bhaowal, Director of Product Management at Salesforce Einstein, takes us through how product managers must adjust in the era of artificial intelligence and what they must do to build successful AI products. Mayukh outlines five new skillsets that product managers must acquire. Problem Mapping Data is the New UI Read more »

In this thought-provoking keynote from #mtpcon London, Google Scholar and UN Advisor Kriti Sharma discusses the impact of artificial intelligence on decision making and what we, as product people, should be doing to ensure this decision making is ethical and fair. Key Points  Machine learning and decision making is often based on biased historical patterns Read more »

While matchmaking is a core lever of any marketplace business, data crunched by Uber, Airbnb, and other marketplaces shows that engineering an optimal marketplace sometimes defies common sense. For example. You finish dinner and are ready to head home. You see plenty of Uber drivers, but you’re matched with a car 10 minutes away. It Read more »

Should you always listen to market feedback? Aaron Ketchley considers the question and how product manager’s can avoid common B2B market feedback traps. Read more »