In this #mtpcon Digital 2020 keynote, Nancy Douyon, Design Ethicist and Product Philosopher, illustrates the importance of unlearning our Nobility Complex, taking our research away from Western cultures and looking at how we can design for underrepresented groups, leveraging our privilege to better serve everyone.
Watch the video to see her talk in full. Or read on for an overview of her key points:
- Recognise your cultural biases, blindspots, and privileges
- Invest time in research to deliver value beyond empathy
- Leverage privilege to learn from and develop for marginalized communities