About this role
Competitive Salary & Benefits • 6‑month contract • ~3 days/week • Hybrid (UK)
TIAA Limited is entering an exciting phase in its AI journey. Following a successful Knowledge Transfer Partnership with the University of Essex, we’ve developed a promising AI capability — and now we need to validate whether it can deliver measurable internal value and support a credible external software proposition.
We’re looking for a Senior Contract Product Manager to lead this discovery and validation effort. This is not a typical delivery role. It’s a hands‑on, structured, evidence‑driven product discovery position at the centre of a small, focused product function.
If you thrive in ambiguity, enjoy shaping early product direction, and know how to turn capability into value, this is a rare opportunity to influence a strategic decision: invest, narrow, partner, pause, or build.
About the Role
As Senior Contract Product Manager, you will lead the six‑month product discovery and internal validation workstream for TIAA’s emerging AI capability. You’ll work closely with assurance teams, technical colleagues, leadership and a fractional commercial/product strategy lead to determine where AI can meaningfully improve workflows — and whether those use cases can form the basis of a repeatable external proposition.
What You’ll Do
Product Discovery & Validation
Run structured discovery with assurance teams to map workflows, pain points and decision points.
Identify and prioritise 3–5 high‑value internal use cases for AI.
Define problem statements, hypotheses, acceptance criteria and success measures.
Validate whether the AI solves real operational problems — not just drives tool usage.
Maintain a clear discovery log capturing evidence, feedback and decisions.
Internal Deployment & Adoption
Support controlled internal deployments of priority use cases.
Translate operational insight into user stories, workflow requirements and product improvements.
Document measurable value (time, quality, consistency, risk, speed, profitability, client insight).
Help define “good enough” for operational use, including technical and data readiness.
Roadmap & Product Stewardship
Own the prioritised backlog for the validation phase.
Build an evidence‑based roadmap grounded in user value, feasibility and commercial potential.
Work closely with technical teams to clarify requirements and manage trade‑offs.
Produce clear artefacts: user stories, workflow maps, prioritisation matrices, value hypotheses.
Commercial & Market Validation
Support external discovery conversations (5–10).
Shape early personas, value propositions and market‑facing use case narratives.
Provide product input into early pricing, packaging and go‑to‑market thinking.
Assess whether the proposition is repeatable, scalable and commercially meaningful.
Stakeholder Leadership
Work closely with TIAA leadership, assurance teams and technical resources.
Provide clear updates for fortnightly working sessions and monthly steering sessions.
Support decision gates at months 2, 4 and 6 with evidence on value, readiness and viability.
What Success Looks Like
Success is measured by clarity, not backlog size or superficial adoption. By the end of six months, TIAA should have a confident, evidence‑based view of:
Which assurance workflows AI can improve
Where measurable internal value exists
Which use cases are repeatable and commercial
What technical and operational constraints matter
Whether an external product is viable
What TIAA should do next
Experience We’re Looking For
Senior Product Manager / Lead PM / Product Consultant experience
Strong background in B2B SaaS, data products, AI‑enabled tools or regulated services
Proven product discovery in ambiguous or early‑stage environments
Ability to translate workflows and insight into clear product requirements
Comfortable working with technical teams on data, AI and workflow challenges
Strong stakeholder management, including senior leadership
Evidence‑based product decision‑making
Commercial awareness (value → positioning → pricing → GTM)
Desirable
Experience with AI/ML/LLMs, data science or assurance/audit/risk technology
Experience commercialising internal capabilities
Familiarity with tools like Jira, Linear, Productboard, Pendo, Miro, Figma, Notion
Experience with early customer discovery, pilots or advisory boards
Personal Attributes
Structured, practical, commercially grounded, collaborative, calm under pressure, comfortable with ambiguity, and focused on measurable value.
Equality, Diversity and Inclusion Statement
Our organisation is made up of brilliant people. Each of us is unique, whether in terms of our background, personal characteristics, experience, skills or motivations. And we value our people for the differences they bring to the table. These differences - this diversity - is powerful.
Fostering an inclusive culture helps each of us to benefit from a wider range of these different perspectives, experiences and skills. We believe that this creates a happier, more productive working environment for us all.
Why join TIAA?
Here at TIAA we have a “can do” spirit rather than an absolute target-driven regime and we care about each of our individual experts and are there right behind them to offer advice, support and training. We believe in giving you the autonomy and recognition to drive your own success.
We offer a generous benefits package, embrace remote and hybrid working and social initiatives to keep connected in a remote working world.
How to Apply
Please send your CV and a short note outlining your experience in product discovery, AI or data‑enabled products, and early‑stage product validation. We’re particularly interested in candidates who have helped organisations move from promising capability to evidence‑based product direction.
