Benefits and pitfalls of using machine learning to mitigate customer churn

BY James Gunaca on October 19, 2023

Product leader James Gunaca relates his experiences of using machine learning to address customer churn. Read more »

Value sensitive design and AI: A reconsideration

BY Phil Hopkins on August 1, 2023

Phil Hopkins, Director of Product Management at Amazon Music delves into the deeper implications of Value Sensitive Design (VSD), a discipline that extends beyond engineering practices. Learn why understanding and incorporating human values are paramount in product design decisions and how VSD offers valuable preparation for this critical moment. Read more »

SUNDAY REWIND: Common Product Development Mistakes and How To Avoid Them All: A Case Study

BY Eira Hayward on June 11, 2023

A case study that shows a catalogue of common errors made by product teams when launching a cybersecurity software product. Read more »

SUNDAY REWIND: Robotics and society by Cynthia Yeung

BY Eira Hayward on May 28, 2023

This week’s Sunday Rewind is a #mtpcon SF+Americas keynote from Cynthia Yeung, Head of Product at Plus One Robotics. It’s a talk that gets us thinking about human/robot interaction and how we might discover a deeper understanding of our own humanity through robotics and AI. Cynthia reflects on the physical, economic and social context of Read more »

SUNDAY REWIND: Building products AI-first by Aparna Chennapragada

BY Eira Hayward on April 23, 2023

This week’s Sunday Rewind takes us back to an in-depth talk from mtpcon San Francisco 2017, where Aparna Chennapragada, formerly Product Director and Technical Assistant to the CEO at Google, unpacks 4 ideas on how artificial intelligence (AI) will change how we think about products and experiences.

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Getting back to the core of a Product Manager in the face of AI

BY Christine Itwaru on March 27, 2023

Pretty much everyone in a tech-based role is asking: “What does ChatGPT mean for my career?”. In this month’s column, Christine Itwraru adds her take to the conversation. Read more »

How will ChatGPT change product management?

BY Eira Hayward on January 23, 2023

This article is part of our AI Knowledge Hub, created with Pendo. For similar articles and even more free AI resources, visit the AI Knowledge Hub now. So… chatbot software ChatGPT. Have you played with it? Looked at how you might use it in your product? Do you welcome it or worry about its impact on Read more »

A guide to machine learning Part 2: Set yourself up for success

BY Eira Hayward on November 21, 2022

The reduction in the cost of computing, and a growing understanding of what the technology can do means that machine learning (ML) is starting to become a tool that any software company can use. But how do you set yourself up for success? Here’s a rundown of the things you need to consider. TL;DR Is Read more »

SUNDAY REWIND: Product design in the era of the algorithm by Josh Clark

BY Louron Pratt on October 30, 2022

Machine learning has taken over vast parts of our world, from diagnosing medical conditions to legal queries to beating human players in Go. In this Sunday Rewind, we look back to 2017, when Josh Clark, Founder and Principal of Big Medium, shared how these advancements impact how we design, build, and manage products. Read more »

What you need to know about Spotify's search function - Jonny Brooks-Bartlett on The Product Experience

BY The Product Experience on October 26, 2022

What is the science behind Spotify nailing its algorithms to ensure that all users get what they search for?  On this week’s podcast, Lily and Randy sat down with Jonny Brooks-Bartlett, Senior Machine Learning Engineer at Spotify, to discuss this process, and much, much more Read more »