LATEST POSTS

Video: Modernizing the Citizen Experience by Dana Chisnell

BY Martin Eriksson on November 6, 2015

The healthcare.gov launch in the US in 2013 has been well documented as one of the most disastrous product launches ever. In the aftermath of that launch the United States Digital Service was formed with a focus on improving the way IT services are delivered in government. Dana Chisnell, who has a long and storied […] Read more »

Video: Doing it properly, at scale

BY Martin Eriksson on October 24, 2013

Tom Loosemore, Deputy Director at the UK’s Government Digital Service, spoke at ProductTank recently about how to do product development properly, at scale, in government. It’s an eye-opening case study of how even the most entrenched and sluggish organisations can revitalise their digital presence with the thoughtful application of simple principles of user-centered design and […] Read more »

Video: Proper product management in large organisations - do it with Jazz

BY Martin Eriksson on February 5, 2013

Tom Loosemore is the Deputy Director at the UK’s Government Digital Services and was responsible for the recent launch of a single domain, user centred government website – gov.uk. In his talk at our product management conference Mind the Product 2012 he discussed the genesis of that project and how he and his team managed […] Read more »