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26:14
Video: Modernizing the Citizen Experience by Dana Chisnell
The healthcare.gov launch in the US in 2013 has been well documented as one of the most disastrous product launches ever. In the aftermath of that launch the United States Digital Service was formed with a focus on improving the way IT services are delivered in government. Dana Chisnell, who has a long and storied
23:49
Video: Doing it properly, at scale
31:50
Video: Proper product management in large organisations – do it with Jazz
