Empathy

In this ProductTank San Francisco talk, Egan Cheung  – Director of Product at Shopify, shares thoughts on how fostering empathy helps us all build better products and become better leaders. Watch the video* to see the talk in full, or read on for an overview of his key points: Why empathy is a critical skill Helping Read more »

As product managers we are, at our core, facilitators. It is ultimately up to us to get all interested parties to align and collaborate on building the right thing for our business and making sure we understand our users so it’s the right thing for the market. As such, we spend a lot of our Read more »

In this MTP Engage Manchester talk, Jack Sheppard, then Product Designer at 11FS gives us a lesson on empathy and its importance in the world of product. He shares some guidance on how empathy can make better product managers. His key points include: What empathy is Where empathy comes from The effect of modern life Read more »

In this ProductTank London talk, Brant Cooper, CEO and Founder of Moves the Needle gives some guidelines for dealing with uncertainty, no matter the size of a company, and reveals what soft skills can help product managers. Watch the video to see Brant’s talk in full. Or read on for an overview of his key points: Read more »

In this talk, Richard Cadman, Principal Product Manager at Monzo, helps us think through practical steps we need to take to grow and scale a high-functioning team. Using examples from his experience at Monzo, where he built his team up from 10 to 40 people, he covered: How to get teams engaged How to set Read more »

Christina Wodtke’s path to her current standing as an established authority on the attributes of high-performing teams and the use of OKRs has been a roundabout one. As she puts it: “I took the scenic route.” Today she’s a lecturer in the computer science department at Stanford University, teaching a range of classes in HCI Read more »

Throughout their careers, whatever question either Lily or Randy has had, Roman Pichler’s probably had some great advice on the topic! A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, How to Lead in Product Management. Quote of the Episode A Read more »

In this ProductTank London talk, Product Consultant, Darren Gavigan explains the importance of emotional intelligence and how it can make you a better product manager. His key points include: The emotional intelligence umbrella Empathy Curiosity and adaptability Passion and belief Watch the video to see Darren’s talk in full. Or read on for an overview of his Read more »

We all know that empathy is a key ingredient in developing lovable products, so what can product managers do to cultivate it? I had a relatively unusual upbringing, and because of my father’s profession, we moved around every couple of years when I was a child. I attended international schools in Yemen, Thailand and Finland, Read more »

Clowns to the left of me, Jokers to the right, here I am, Stuck in the middle with you Stealers Wheel, 1973 Martin Eriksson made famous the diagram below, showing how product managers are at the cross-section of business, tech, and UX (by the way, I’m not implying any of these groups are clowns or Read more »