Balu Chavan

Balu Chavan is a Lead Technical Product Manager with over 15 years of experience in telecom and digital platform transformation. He specializes in AI-driven product strategy, CRM modernization, and billing and payment systems, with a focus on improving customer experience and operational efficiency. He has led large-scale enterprise transformations, helping organizations streamline operations and deliver measurable outcomes such as reduced handling time and improved service efficiency. Balu is also an active contributor to industry research and frequently writes about the intersection of product management, AI, and telecom innovation.