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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

<div id="buzzsprout-player-8711897"></div>
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<p><img loading="lazy" decoding="async" class="size-medium wp-image-8675 alignright" src="//wp-content/uploads/2016/06/donna-lichaw-300x300.jpg" alt="Donna Lichaw" width="300" height="300" srcset="/wp-content/uploads/2016/06/donna-lichaw-300x300.jpg 300w, /wp-content/uploads/2016/06/donna-lichaw-150x150.jpg 150w, /wp-content/uploads/2016/06/donna-lichaw.jpg 400w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p><span style="color: inherit;">Over the course of her career, Donna Lichaw has moved from Design and UX to Product &#8211; consulting with teams, giving keynotes and working with leadership groups &#8211; but what she&#8217;s always focused on is storytelling.  Now an executive coach  &#8211; &#8220;</span>I just won&#8217;t help people build products, I help them build themselves,&#8221; she says &#8211; Lichaw joined us to talk about her own journey, what to look for in an executive coach, and how to tell a better story.</p>
<h3><span style="color: inherit; font-family: Raleway, sans-serif; font-size: 1.75rem;">Quotes of the Episode</span></h3>
<blockquote><p>Once I realised that the company was going to go out of business, I threw caution to the wind and decided I&#8217;m going to be an @ssh0!e, and just tell people that I don&#8217;t understand what our product is supposed to be doing.</p></blockquote>
<blockquote><p>You bring your whole self to work, and the only way that you can properly move forward is if you have complete understanding of what&#8217;s going on.</p></blockquote>
<blockquote><p>Anything you believe to be true is a hypothesis until you go test it.</p></blockquote>
<h3><span style="color: inherit; font-family: Raleway, sans-serif; font-size: 1.75rem;">Listen if you&#8217;d like to learn more about</span></h3>
<ul>
<li>Executive Coaching &#8211; what to look for and what to expect</li>
<li>Storytelling &#8211; when to use it and how to do it</li>
<li>How to treat your career as a product &#8211; testing things out in short increments</li>
</ul>
<h3>Links mentioned in this episode</h3>
<ul>
<li>Want to get coached by Donna, or make use of her resources?  Everything is available on <a href="https://www.donnalichaw.com/" target="_blank" rel="noopener noreferrer">her site</a>, including her <a href="https://www.donnalichaw.com/mtp" target="_blank" rel="noopener noreferrer">free worksheet that you can download to find your story as a leader</a>. You can also watch out for anything new via her <a href="https://twitter.com/dlichaw" target="_blank" rel="noopener noreferrer">Twitter</a>.</li>
<li>
<div></div>
</li>
<li>Read Donna&#8217;s book, <em><a href="https://rosenfeldmedia.com/books/storymapping/" target="_blank" rel="noopener noreferrer">The User&#8217;s Journey: Storymapping Products That People Love</a> &#8211;</em>  <a href="https://www.amazon.com/Hire-Women-Framework-Retaining-Technology/dp/0999476971" target="_blank" rel="noopener noreferrer">US</a> / <a href="https://amzn.to/2UeT3Lz" target="_blank" rel="noopener noreferrer">UK</a> / <a href="https://www.amazon.de/Users-Journey-Storymapping-Products-English-ebook/dp/B01D95U8UO/" target="_blank" rel="noopener noreferrer">DE</a></li>
<li>Read<em> Gamestorming</em>&#8211;  <a href="https://smile.amazon.com/Gamestorming-Playbook-Innovators-Rulebreakers-Changemakers/dp/0596804172/" target="_blank" rel="noopener noreferrer">US</a> / <a href="https://amzn.to/2vhzl7K" target="_blank" rel="noopener noreferrer">UK</a> / <a href="https://www.amazon.de/Gamestorming-Praxisbuch-Querdenker-Moderatoren-Innovatoren/dp/3897213265/" target="_blank" rel="noopener noreferrer">DE</a></li>
<li>Read <em>The Way of Nowhere: Eight Questions to Release Our Creative Potential</em> &#8211;  <a href="https://smile.amazon.com/Way-Nowhere-Questions-Creative-Potential/dp/0007263570/" target="_blank" rel="noopener noreferrer">US</a> / <a href="https://amzn.to/2vesgVw" target="_blank" rel="noopener noreferrer">UK</a> / <a href="https://www.amazon.de/Way-Nowhere-Questions-Potential-2008-05-06/dp/B01K2EZSKU/" target="_blank" rel="noopener noreferrer">DE</a></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. This year Lily will be launching ProductCamp in Bristol and she joins the MTP team as co-host of The Product Experience podcast.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media &amp; entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. He&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), at a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford,  &amp; Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="//wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, /wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, /wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, /wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
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What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

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The Product Experience

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