User Insights

This year doesn’t just mark the start of a new decade, but also the 10th anniversary of the first ever #ProductTank (and my 20th as a Product Manager). So as good product people, it’s high time we did a retrospective on how we as a craft have done in this 10-year sprint marathon. So as good product people, it’s high time we did a retrospective on how we as a craft have done in this 10-year sprint marathon. Read more »

It’s no surprise that product teams at companies large and small are increasingly emphasizing methodologies to capture customer feedback early and often. Generating feedback is critical to becoming a user-centric organization, and the chart below illustrates the overwhelmingly positive stock performance of the top 10 companies on Forrester’s Annual Customer Experience Ranking when compared to the Read more »