Three things Airbnb could have done to avoid #ransackgate

BY Martin Eriksson on August 1, 2011

The billion dollar start up Airbnb is in the midst of a battle for it’s brand reputation as stories of trashed homes are revealed in what has become known as #ransackgate. A lot has already been written about this, but most of the coverage has centred on the seemingly uncoordinated response from their customer support Read more »