Managing Assumptions

The dreaded curse of knowledge! <thunderclap> One of the few psychological phenomena that’s actually as scary as it sounds. If you’ve done any reading on cognitive biases, you’ve probably heard of it. Here’s a common definition: “The curse of knowledge is a cognitive bias that occurs when an individual, communicating with other individuals, unknowingly assumes that Read more »

Laura Morgan has been working as a digital producer and product manager in media and broadcasting since 2001. She is currently Head of Product at Comic Relief, where she has been leading a team of Product Managers through a period of digital transformation, which has come with all kinds of challenges. There were problems with Read more »