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22:02
User Research – Making it Work in Government – Katy Arnold (ProductTank London)
Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. The civil service has traditionally been focussed on moving paper The Digital team at the Home Office’s remit is to help the rest of the organisation move towards a more digitally enabled
30:44
Leisa Reichelt – Changing organisations to improve products
23:49
Video: Doing it properly, at scale
31:50
Video: Proper product management in large organisations – do it with Jazz