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Katy Arnold, Head of User Research and Design at The Home Office, talks to ProductTank London about making User Research Work in Government. The civil service has traditionally been focussed on moving paper The Digital team at the Home Office’s remit is to help the rest of the organisation move towards a more digitally enabled Read more »

There are several common dysfunctions plaguing product teams in B2B companies the world over. How can you stop them? Read on for suggestions. Read more »

Leisa Reichelt, head of user research at the UK’s government digital services, spoke to us at Mind the Product 2014 about how good design and good team work can create great innovative products, even within slow moving and conservative organisations. The key is to change the DNA of the organisation. In this talk Leisa shares some Read more »

Tom Loosemore, Deputy Director at the UK’s Government Digital Service, spoke at ProductTank recently about how to do product development properly, at scale, in government. It’s an eye-opening case study of how even the most entrenched and sluggish organisations can revitalise their digital presence with the thoughtful application of simple principles of user-centered design and Read more »

Tom Loosemore is the Deputy Director at the UK’s Government Digital Services and was responsible for the recent launch of a single domain, user centred government website – gov.uk. In his talk at our product management conference Mind the Product 2012 he discussed the genesis of that project and how he and his team managed Read more »