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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

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<p>&nbsp;</p>
<p>For most of us, the way that we conduct user research has been different during a year of lockdowns.  Not so much for Anna Lee Anda, UX Research Manager at Zendesk — as someone with a global customer base, she&#8217;s been working with these techniques for ages. She joined us on the podcast to talk about setting up your space for conducting remote research, a deep dive into note-taking, and much, much more.</p>
<p><span style="font-size: 1rem;">In this episode,</span><span style="font-size: 1rem;"> listen to learn about:</span></p>
<ul>
<li>UX Research</li>
<li>Remote research</li>
<li>Recruiting across regions</li>
</ul>
<p><em><a href="https://mixpanel.com/mtp" target="_blank" rel="noopener noreferrer">Mixpanel,</a> this episode’s sponsor, is offering The Product Experience listeners $5,000 off their product analytics solution. You can visit <a href="https://mixpanel.com/mtp" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://mixpanel.com/mtp">mixpanel.com/mtp</a> and enter code MTP5K to claim your offer.</em></p>
<h3>Quote of the Episode</h3>
<blockquote class="blockquote"><p>In research, you want to have a good amount of interviews involved so that you have enough information to make decisions in confidence early on. Our job is to emphasise it and make it easy to digest or easy to enact. However, we don’t cut out or bias it — or we try not to — in any way.<span class="Apple-converted-space"> </span></p></blockquote>
<h3>Links mentioned in this episode</h3>
<ul>
<li style="list-style-type: none;">
<ul>
<li>Follow Anna on <a href="https://twitter.com/annaleeanda" target="_blank" rel="noopener noreferrer">Twitter</a> &amp; <a href="https://www.linkedin.com/in/annaleea/" target="_blank" rel="noopener noreferrer">LinkedIn</a></li>
<li><a href="https://www.zendesk.com" target="_blank" rel="noopener noreferrer">Zendesk</a></li>
<li>An overview of the <a href="https://medium.com/zendesk-creative-blog/the-zendesk-triple-diamond-process-fd857a11c179" target="_blank" rel="noopener noreferrer">Zendesk Triple Diamond</a></li>
<li><a href="https://www.goodcore.co.uk/blog/a-guide-to-the-raci-rasci-model/" target="_blank" rel="noopener noreferrer">A Comprehensive Guide to the RACI / RASCI Model</a></li>
<li><a href="https://miro.com" target="_blank" rel="noopener noreferrer">Miro</a></li>
</ul>
</li>
</ul>
<h3>Get in Touch, Rate Us, and More!</h3>
<ul>
<li>Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more information and more episodes!</li>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> is a <a href="http://outofowls.com" target="_blank" rel="&quot;noopener noopener noreferrer">product consultant</a> and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>
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Podcast

How Citi is accelerating AI in banking – Tariq Maonah (SVP of Product and Engineering, Citi)

Why can’t we get accessibility right? Claire Bauden (SVP Global Product Design, Global Payments Inc.)

Product outcomes and company values go hand in hand – Brian Walsh (SVP of Product, Pendo)

Clarity: The key to product success – Arne Kittler (Product Leadership Sidekick, Product at Heart)

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How to survive the next phase of tech – Jonty Sharples (Product and Strategy Consultant)

Measuring critical user journeys – Javier Andrés Bargas-Avila (UX Director, Google)

What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

Remote Research – Anna Lee Anda on The Product Experience

The Product Experience

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