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Successful product management in companies where it’s least understood

Measuring critical user journeys – Javier Andrés Bargas-Avila (UX Director, Google)

A new way to look at applied experiments

Product survey findings: Only 15% of users are embracing AI features 

Building high-performing product teams: The PDLC approach

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Product Management

Three product leaders to learn from at #mtpcon inside Pendomonium

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

<div id="buzzsprout-player-8711885"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711885.js?container_id=buzzsprout-player-8711885&amp;player=small" type="text/javascript" charset="utf-8"></script>
<p><span style="color: inherit;"><img loading="lazy" decoding="async" class="alignright size-medium wp-image-12142" src="//wp-content/uploads/2017/09/josh-seiden-mtpcon-sf-300x200.jpg" alt="Josh Seiden at #mtpcon SF" width="300" height="200" srcset="/wp-content/uploads/2017/09/josh-seiden-mtpcon-sf-300x200.jpg 300w, /wp-content/uploads/2017/09/josh-seiden-mtpcon-sf-768x512.jpg 768w, /wp-content/uploads/2017/09/josh-seiden-mtpcon-sf-1024x683.jpg 1024w, /wp-content/uploads/2017/09/josh-seiden-mtpcon-sf.jpg 2048w" sizes="(max-width: 300px) 100vw, 300px" />A nice bit of serendipity this week: this week&#8217;s guest, Josh Seiden, had his new book (<a href="https://www.senseandrespondpress.com/managing-outcomes" target="_blank" rel="noopener noreferrer"><em>Outcomes Over Output</em></a>) recommended in last week&#8217;s episode by guest Rich Mironov. While we didn&#8217;t plan this, it&#8217;s no surprise &#8211; Josh is a respected author, speaker, trainer, and consultant, and the book is a fantastic read.  As a bonus, it&#8217;s also designed to be read in an hour or so, which means that there&#8217;s an awful lot of substance with a minimum of filler.  We talked to him about putting some of his strategies into action.</span></p>
<h3>Quotes of the Episode</h3>
<blockquote><p>[Outcomes] are useful in a world when we’re not sure that the thing that we make will have the result that we want.</p></blockquote>
<blockquote><p>[The three magic questions] What are the user and customer behaviours that drive business results? How do we get people to do more of these things? How do we know we’re right?</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>What an outcome is</li>
<li>How to convince your organisation to become outcome-focused</li>
<li>Focusing on outcomes at the strategic planning (OKR), roadmap and story level</li>
<li>Impacts vs outcomes</li>
<li>The desired impact that led to the development of Google Chrome</li>
<li>How to write a good outcome using the three magic questions</li>
</ul>
<h3>Links mentioned in this episode</h3>
<ul>
<li>Follow Josh <a href="https://twitter.com/jseiden" target="_blank" rel="noopener noreferrer">on Twitter</a>, check out his latest book, <a href="https://www.senseandrespondpress.com/managing-outcomes" target="_blank" rel="noopener noreferrer"><em>Outcomes Over Output</em></a>  (<a href="https://smile.amazon.com/Outcomes-Over-Output-customer-behavior/dp/1091173265/" target="_blank" rel="noopener noreferrer">US</a> / <a href="https://amzn.to/2SRiOmg" target="_blank" rel="noopener noreferrer">UK</a> / <a href="https://smile.amazon.de/Outcomes-Over-Output-customer-behavior/dp/1091173265/" target="_blank" rel="noopener noreferrer">DE</a>), and keep up with <a href="https://www.joshuaseiden.com/" target="_blank" rel="noopener noreferrer">his workshops and speaking engagements</a>.</li>
<li>Also check out his previous books (co-authored with Jeff Gothelf), <em><a href="https://senseandrespond.co/" target="_blank" rel="noopener noreferrer">Sense &amp; Respond</a></em> and <em><a href="http://leanuxbook.com/" target="_blank" rel="noopener noreferrer">Lean UX</a></em></li>
<li><a href="https://sloanreview.mit.edu/video/john-doerr-on-okrs-and-measuring-what-matters/" target="_blank" rel="noopener noreferrer">John Doerr on OKRs</a></li>
<li>The <a href="https://twitter.com/jmspool/status/961804803440562176" target="_blank" rel="noopener noreferrer">5 things execs care about</a>, according to Jared Spool</li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol &amp; Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media &amp; entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), at a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="//wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, /wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, /wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, /wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
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Podcast

What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

Product pitfalls: how to avoid them – David Pereira (CEO, CPO, omoqo GmbH)

The illusion of quick fixes in organisational change – Steve Hearsum (Consultant, Author)

The evolution of product management – Graeme Stuart (Head of Product, Aflac)

What organisations get wrong about market expansion – Chui Chui Tan (Growth and Strategy expert)

Navigating AI bias: Insights and strategies – John Haggerty (Founder, The PM Insider)

Outcomes Over Outputs – Josh Seiden on The Product Experience

The Product Experience

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