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Why great product managers think like therapists

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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<div id="buzzsprout-player-8711798"></div>
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<p><img loading="lazy" decoding="async" class="size-medium wp-image-14596 alignright" src="https://www.mindtheproduct.com/wp-content/uploads/2018/12/rik-higham-300x284.png" alt="" width="300" height="284" srcset="https://www.mindtheproduct.com/wp-content/uploads/2018/12/rik-higham-300x284.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2018/12/rik-higham.png 557w" sizes="auto, (max-width: 300px) 100vw, 300px" />We all know that we need to measure what matters; that if it&#8217;s not measured, then it&#8217;s not managed. We know that we need to have a North Star; that we need to run A/B tests; and that A/B tests are awful. We also know there&#8217;s a massive difference between what we read in the books and how we actually practice on a day-to-day basis — so we grabbed Rik Higham (Deliveroo, ex-Skyscanner) to help us make sense of it all on this week&#8217;s podcast.</p>
<p><span style="font-size: 1rem;">In this episode,</span><span style="font-size: 1rem;"> listen to learn about:</span></p>
<ul>
<li>Using metrics effectively</li>
<li>Finding the right data</li>
<li>Experimenting to make educated choices</li>
</ul>
<div><em> <a href="https://mixpanel.com/mtp" target="_blank" rel="noopener noreferrer">Mixpanel,</a> this episode&#8217;s sponsor, is offering The Product Experience listeners $5,000 off their product analytics solution. You can visit <a href="https://mixpanel.com/mtp" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://mixpanel.com/mtp">mixpanel.com/mtp</a> and enter code MTP5K to claim your offer.</em></div>
<p>&nbsp;</p>
<h3>Quote of the Episode</h3>
<blockquote class="blockquote"><p>Are they [metrics] helping people to make informed decisions, or is everybody just sitting in a room and arguing? And maybe that’s an indicator that you’re not all pulling in the right direction, because people see different metrics as being the right or the wrong ones.</p></blockquote>
<h3>Links mentioned in this episode</h3>
<ul>
<li>Follow Rik on <a href="https://twitter.com/rikhigham" target="_blank" rel="noopener noreferrer">Twitter</a> and <a href="https://www.linkedin.com/in/rikhigham/" target="_blank" rel="noopener noreferrer">LinkedIn</a></li>
<li>Rik&#8217;s <em>&#8216;Getting Comfortable Breaking Your Product&#8217;</em> talk at <a href="https://www.mindtheproduct.com/get-comfortable-breaking-your-product-by-rik-higham/" target="_blank" rel="noopener noreferrer">Mind The Product</a></li>
<li>The Bertinet Kitchen <a href="https://www.thebertinetkitchen.com" target="_blank" rel="noopener noreferrer">Cookery School</a></li>
<li>Henrik Kniberg&#8217;s <em>&#8216;Minimise the Gap Between Maker and User&#8217;</em> Mind The Product <a href="https://www.mindtheproduct.com/minimise-the-gap-between-maker-and-user-by-henrik-kniberg/" target="_blank" rel="noopener noreferrer">talk</a></li>
</ul>
<h3>Get in Touch, Rate Us, and More!</h3>
<ul>
<li>Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more information and more episodes!</li>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> is a <a href="http://outofowls.com" target="_blank" rel="&quot;noopener noopener noreferrer">product consultant</a> and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>


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Podcast

What made Intercom throw away its product playbook – Paul Adams (CPO, Intercom)

How to build the right product culture during transformation – Joca Torres (Product Consultant)

Everything you need to know about impact-first product teams – Matt LeMay (Product coach and Author)

How and when to sunset features – Roni Ben Aharon (CPO, Craft.io, Booking.com, Wix)

How to lead product transformation at scale – Jo Wickremasinghe (CPTO, BPP)

Tried and tested AI tools for product managers – Dave Killeen (VP Product, Pendo)

Why product managers are getting fired – Dave Wascha (CPTO and Advisor)

What product leaders can learn from mergers and acquisitions – Vincent Jong (CPO, Dealfront)

Metrics of Success – Rik Higham on The Product Experience

The Product Experience

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