post

Footer About

Footer Contribute

Footer Get Involved

Footer Links

Mind the Product

Product Leadership

European tech and product leaders lament lack of board representation

Podcast

What are common product diseases? And how can you overcome them?

B2B product management

Artificial Intelligence (AI) & Machine Learning (ML)

Building Product Teams

Business Strategy

Data Driven Product Management

Digital Transformation

Diversity and Inclusion

Minimum Viable Product

OKRs

Prioritisation

Product Design

Product Research

Product Development Process

Product Ethics

Product Discovery

Product Management Career

Product Strategy

Stakeholder Management

🌎 <a href="https://www.mindtheproduct.com/world-product-day/" style="color:#FFFFFF;text-decoration:underline;">Happy World Product Day!</a> Be sure to celebrate product, yourself, and your peers today! 🎉

DeepSeek AI launch: The view from product leaders

Three amazing speakers to learn from at #mtpcon London 2025

The best resources for product managers in 2025

What product professionals are focusing on in 2025: Survey results

Product strategy pitfalls (and how to avoid them)

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

podcaster

The Product Experience

<p><div id="buzzsprout-player-8711838"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711838.js?container_id=buzzsprout-player-8711838&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-20548" src="https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-300x297.jpg" alt="Fabrice des Mazery" width="300" height="297" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-300x297.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-768x759.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2020/06/IMGP9594-cropped-1024x1012.jpg 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p><span style="font-size: 1rem;">Over the course of lockdown, how we maintain relationships with our nearest and dearest has been tested. But Fabrice des Mazery, CPO at </span><a href="https://thiga.co" target="_blank" rel="&quot;noopener noopener noreferrer">Thiga</a><span style="font-size: 1rem;">, suggests the skills we&#8217;ve honed during this time can actually be useful in building relationships with our customers. In this episode, sponsored by <a href="https://amplitude.com/mastering-retention?utm_source=mindtheproduct" target="_blank" rel="noopener noreferrer">Amplitude</a>, he draws on his experience at Deezer, where he helped build an experience that consciously tries to embrace customers &#8211; not capture them.</span></p>
<p>Listen for the answers to these questions and more:</p>
<ul>
<li>How can you engage and build trust with your customers?</li>
<li>What drives our motivation?</li>
<li>How do you measure the success of engagement?</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>We tend to measure engagement wrong. We tend to measure engagement as if it were engaging the enemy. As if engagement was a battlefield, where we&#8217;re trying to capture as much attention as possible before someone else takes it.</p></blockquote>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Related Links</span></h3>
<ul>
<li>Follow Fabrice on <a href="https://www.linkedin.com/in/productethicist/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/desmazery" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a></li>
<li>Octalysis Framework explained at <a href="https://yukaichou.com/gamification-examples/octalysis-complete-gamification-framework/" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Yu-Kai Chou</em></a></li>
<li><em><span id="productTitle" class="a-size-extra-large">Hooked: A Guide to Building Habit-Forming Products </span></em><a href="https://www.amazon.co.uk/Hooked-Guide-Building-Habit-Forming-Products/dp/1494277530"><span id="productTitle" class="a-size-extra-large">book</span></a></li>
</ul>
<h3>Get in Touch, Rate Us and More!</h3>
<ul>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>

core/freeform

How to get alignment from the board with your AI strategy

The 7 key strategies for product growth – Aakash Gupta (PLG Expert)

How do you avoid burnout in product management?

Understanding Product Equity in Tech – Glenn Block (Founder and CEO, ProdSense)

How GenAI has improved GoDaddy’s product experience – Laka Sriram (VP Generative AI, GoDaddy)

It’s not you, it’s them – frustrating things orgs do – Keji Adedeji (Product Leader and Coach)

How Yahoo creates a great experience for its users – Kameron Canbaz (Product Manager, Workflow and UX at Yahoo)

AI ethics advice from former White House technologist – Kasia Chmielinski (Co-founder, The Data Nutrition Project)

Building an Associate Product Manager program at Miro – Thor Mitchell (Product Executive-in-Residence, Balderton Capital)

Build Relationships With Your Customers – Fabrice des Mazery on The Product Experience

Build Relationships With Your Customers – Fabrice des Mazery on The Product Experience

The Product Experience

Read more

Comments