Author
Rob Armstrong
Rob is a results driven customer support executive who is passionate about customer experience and customer support as core to the product value proposition, who builds and leads high performance support organizations for new products/channels, scales organizational capabilities for in-place teams, and innovates support strategy for growing products and companies.
Articles by Rob
How collaboration between Product and Customer Support can level up CS data to create Product and Customer Value
In this article, Rob Armstrong, highlights how Customer Support data can be a powerful tool for driving product innovation and enhancing cross-functional collaboration.
Introducing customer support into a product strategy
