Deep dive: Creating effective retention strategies
5 difficult conversations and how to have them
Sunsetting a product, poor performance, telling leadership something they won’t want to hear — these are all tricky conversations that many of us have to have. Difficult conversations come with the territory when you’re a product leader, so what’s the best way to handle them? In this post, we’re guided by Denise Jacobs, the author
Why having engineering experience helps in product management
Discover the journey of transitioning from engineering to product management, including key advantages, challenges, and growth strategies. Learn how technical experience can uniquely position you to thrive as a product manager and drive customer and business value
Klarna goes on recruitment drive after ditching AI-first policy
Buy now pay later payments service Klarna is actively recruiting again after re-evaluating its AI-driven customer service cost cutting plan and concluding that it needs to employ humans because its AI-first approach leads to lower quality. Klarna says it is exploring flexible, remote work models to attract a diverse workforce, including students and people living
How one Hackathon sparked a whole new product at Transifex: Maya Toutountzi (Head of Product) — Product Unplugged
In this episode of Product Unplugged, Mike Belsito sits down with Maya Toutountzi, Head of Product Management at Transifex, to explore the surprising journey from early AI hackathon scepticism to launching a fully AI-powered product. Maya walks us through the bumps, breakthroughs, and big lessons learned—offering practical insights for any product team looking to innovate
World Product Day: Your 2025 award winners
To celebrate World Product Day this year, we wanted to spotlight the best voices in the product space, so we invited the product community to nominate the people and products making the biggest impact on their working lives Here are this year’s ten standout winners, ranging from new kids on the block to product legends.
How to drive internal AI adoption
Discover how a simple, action-focused AI workshop helped internal teams overcome hesitation, identify practical use cases, and build confidence with AI tools—starting with real problems, not hype. Learn the 3 key takeaways to run your own successful AI adoption session.
What made Intercom throw away its product playbook – Paul Adams (CPO, Intercom)
Intercom’s CPO Paul Adams joins The Product Experience to talk about how the company has radically transformed its approach in the wake of AI’s acceleration. From ripping up roadmaps and reorganising teams to reinventing pricing models, Paul shares what it really takes to adapt—fast. Key takeaways“You’re not selling users anymore. You’re selling work.”AI has shifted
What if pricing was your best feature?
Discover why pricing is the most underrated product feature. Learn how strategic pricing can drive growth, enhance UX, and become your product’s competitive edge.
How Dolphin AI was launched by staying obsessively close to the customer: Ilai Szpiezak (Co Founder)
In this episode of Product Unplugged, host Mike Belsito sits down with Ilai Szpiezak, Founder and CEO of Dolphin AI, to trace the remarkable journey from running dance events and theatre shows to building a voice-of-customer analytics tool powered by AI. Ilai Szpiezak shares how the pandemic wiped out his events business overnight, forcing him
Join our hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world!Learn more
Explore our full content library
Take your product career to the next level with our premium training workshops
