Director, Product Management, Payments

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

About the Team
 

The Payments Platform is key to powering Capital One’s current and future financial products. At destination, we aim to empower customers with real-time intelligent payment experiences which are seamless, personalized and resilient. We are a multi-tenant platform, with services that span across the end-to-end journey for payments for Capital One’s consumer loan products.

As a Director, Product Management, Payments, you will lead a team of Product Managers responsible for defining and delivering the future of Discover customer payment experiences and capabilities across credit cards and personal loans. You will play a critical leadership role in integrating Discover onto Capital One’s payments platform, while driving the next generation of payment capabilities that will serve tens of millions of customers.

The ideal candidate is a visionary leader who thrives on solving the industry’s most complex payment challenges. Adept at navigating ambiguity and possessing a deep passion for architecting elegant platform solutions, this leader will bridge the gap between business intent and engineering excellence, partnering with technical leads to build systems that are as robust as they are innovative. As part of the role, you will:

• Create a long-term roadmap that supports a broader enterprise vision and industry trends

• Engage Lines of Business (LOBs) to define, prioritize and build reusable capabilities to support payment strategies across the company

• Partner closely with Tech to ensure that the platform architecture can support existing and emerging value drivers

• Collaborate with Program to create and maintain well-defined and sustainable communication channels with our LOB partners

• Ensure the platform is accurate and performant

• Develop and align on the platform’s data posture

• Drive tooling to improve reconciliation

• Enable AI adoption and value

Capital One Product Framework

In this role, you’ll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

• Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions

• Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence

• Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value

• Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks 

• Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

• Bachelor's degree in any field and at least 5 years of Product Management experience 

Preferred Qualifications:

• Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.