How To Be A Great Manager – Claire Lew on The Product Experience "Product people - Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs February 02 2020 True Hiring, hiring process, Management skills, product management career, Mind the Product Mind the Product Ltd 456 Claire Lew on the Product Experience Product Management 1.824

How To Be A Great Manager – Claire Lew on The Product Experience


We’ve all had that one manager that we’ll do anything to avoid for the rest of our careers – but have you ever stopped to think if you’re that person for someone else? That’s the question that prompted Claire Lew to start Know Your Team and here she joins us on the podcast to give practical advice on how to be a great manager.

Quote of the Episode

When you, as a manager, are not having your intention match your behaviour – you’re talking the talk but you’re not walking the walk, you say one thing but do something else, you promise but don’t deliver – that erodes our conception of trust in a team.

Listen if you’d like to learn more about

  • How to be a better manager
  • How to hire good managers
  • Working as a team

Links mentioned in this episode


The Product Experience is hosted by Lily Smith and Randy Silver.

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers’ meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.

A recovering music journalist and editor, Randy has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he’s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton… so far!) and at conferences across the US and Europe.

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Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. Listen to more on their Facebook page

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