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5 difficult conversations and how to have them

DoorDash eats Deliveroo while OpenAI makes its biggest buy: this week’s news roundup

Why great product managers think like therapists

Tools and techniques to scale product teams – Charlotte King (Lead Product Manager, eBay)

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><div id="buzzsprout-player-8711857"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711857.js?container_id=buzzsprout-player-8711857&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-18896" src="https://www.mindtheproduct.com/wp-content/uploads/2020/02/ClaireLew1-300x300.jpg" alt="" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/02/ClaireLew1-300x300.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2020/02/ClaireLew1-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2020/02/ClaireLew1.jpg 400w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>We&#8217;ve all had that one manager that we&#8217;ll do anything to avoid for the rest of our careers &#8211; but have you ever stopped to think if you&#8217;re that person for someone else? That&#8217;s the question that prompted Claire Lew to start <a href="https://knowyourteam.com/" target="_blank" rel="noopener noreferrer">Know Your Team </a>and here she joins us on the podcast to give practical advice on how to be a great manager.</p>
<h3>Quote of the Episode</h3>
<blockquote><p>When you, as a manager, are not having your intention match your behaviour &#8211; you&#8217;re talking the talk but you&#8217;re not walking the walk, you say one thing but do something else, you promise but don&#8217;t deliver &#8211; that erodes our conception of trust in a team.</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>How to be a better manager</li>
<li>How to hire good managers</li>
<li>Working as a team</li>
</ul>
<p><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></p>
<ul>
<li>Follow Claire on <a href="https://www.linkedin.com/in/clairelew/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/clairejlew" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a></li>
<li>Claire&#8217;s <a href="http://clairelew.com/" target="_blank" rel="&quot;noopener noopener noreferrer">Website</a> and <a href="https://knowyourteam.com/blog/author/claire/">blog</a></li>
<li>The Heartbeat <a href="https://knowyourteam.com/blog/podcast/" target="_blank" rel="&quot;noopener noopener noreferrer">Podcast</a></li>
<li>Claire&#8217;s <a href="https://speakerdeck.com/clairelew/dont-be-the-last-to-know-business-of-software">presentation on this topic</a> at the Business of Software conference</li>
<li>Erin Meyer, <a href="https://www.amazon.co.uk/Culture-Map-INTL-ED-Decoding-ebook/dp/B06XCJ125R/ref=as_li_ss_tl?crid=2TW624070I0OF&amp;keywords=culture+map+by+erin+meyer&amp;qid=1580247330&amp;sprefix=culture+map,aps,420&amp;sr=8-1&amp;linkCode=sl1&amp;tag=nervinenet-21&amp;linkId=1dd22f65d2382af00616c59557b16fb6&amp;language=en_GB"><em>The Culture Map</em></a></li>
</ul>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>

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Podcast

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Tried and tested AI tools for product managers – Dave Killeen (VP Product, Pendo)

Why product managers are getting fired – Dave Wascha (CPTO and Advisor)

What product leaders can learn from mergers and acquisitions – Vincent Jong (CPO, Dealfront)

How to structure your product org- Trisha Price (CPO, Pendo)

How Duolingo built an AI conversation bot – Zan Gilani (Principal Product Manager, Duolingo)

From Co-op CPO to Co-Founder – Adam Warburton (Co-Founder, Rove)

How To Be A Great Manager – Claire Lew on The Product Experience

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How To Be A Great Manager – Claire Lew on The Product Experience

The Product Experience

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