Building Quality Products – Stacy Kirk on The Product Experience "Product people - Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs August 08 2020 True agile product development, Product Management Process, quality assurance, Mind the Product Mind the Product Ltd 471 Stacy Kirk The Product Experience Product Management 1.884

Building Quality Products – Stacy Kirk on The Product Experience


Bugs are the bane of existence for product teams. They frustrate our users, ruin the best-laid plans, and screw up our sprints. Figuring out how to deal with them is a problem for many teams: do we have good acceptance criteria? How do we test? What’s better, unit tests or user acceptance testing? Who has time for all this? And when is it good enough?  Stacy Kirk, the founder/CEO of both QualtityWorks and Posture, joins us to talk about how to do QA the right way.

In this episode, sponsored by Amplitude, listen to learn about:

  • How to use QA well
  • Building quality products
  • Diversity in Tech
  • Getting your team to work together

Quote of the Episode

Quality really is defined by the value that you provide to customers, bugs or no bugs. You can have (and we know a lot of apps have) so many bugs, but are just still so valuable to the end user – so that’s how we go about making our bar: can we make the customer happy?

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Our Hosts

The Product Experience is hosted by Lily Smith and Randy Silver.

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy’s book, What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19 is out now, with all profits going to COVID-19 relief efforts.