AI, chatbots and ChatGPT have dominated our postings this month, as we assimilate the implications of machine learning technology on our daily lives and our work. Here’s a roundup of the most-read posts on the Mind the Product blog in May.
Deep dive: Revolutionising product management with ChatGPT
In this post Senior Global Product Manager Jin Hu looks at the possible opportunities for product managers arising from ChatGPT and other advances in AI. Jin has spent some time interrogating Chat GPT. As a result, she concludes that it can help in conducting market research, analysing user feedback and identifying common themes and issues, creating user stories, developing product positioning and messaging, creating a go-to-market strategy and product marketing.
WHAM! A framework for workshopping product OKRs
In this post, Telenor Linx Product Director Ayesha Farhat shares a framework that she has used for product OKRs. Ayesha presents the WHAM framework, and her experiment to run an OKR workshop. She says it gives the product team the opportunity to create objectives that they ultimately feel passionate about supporting, and that lead back into strengthening business goals.
In the WHAM framework, W is for Walk through (the company objectives), H is for How can we, A is for Achievement outlook, and M is for Map to matrix. Ayesha takes us through the steps of the workshop and the framework. She says that using a framework provided her team with a guided approach to setting product OKRs. The workshop also clarified the product outlook over the coming year, motivating the team when they saw the opportunities in front of them.
Quick read: ChatGPT, your personal assistant in product?
This post from BMC Software Lead Product Manager Saurabh Pandey also looks at how product managers might integrate ChatGPT into their work.
He suggests ChatGPT can be used to gather customer feedback in real-time. It can also be used to streamline the product development process by automating admin tasks, and to improve communication and collaboration across different departments by providing a single interface. Saurabh says that it has “the potential to transform the way companies develop and launch products”.
Climbing the career ladder in product
This post is one of our regular looks at product careers. It provides an introduction to Mind the Product’s great free downloadable guide to product careers. This career guide covers everything you need to know about your first few years in product management, from finding your first job, to setting yourself up for a promotion.
Deep dive: Navigating uncertainties as a product manager
Lara Kulesh’s post looks at why navigating uncertainties is a critical part of the product manager’s job. She offers four steps to tackle any uncertain situation.
Lara takes us through how to navigate the four major steps of managing uncertainty: monitoring, identification, assessment, and response.
“Ultimately, the key to managing uncertainty as product managers is to remain flexible and adaptable in the face of changing circumstances,” says Lara. By following the steps, she says, product managers can increase their chances of success and build great products that meet the needs of customers and drive business growth and other performance indicators.