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B2B product management

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Successful product management in companies where it’s least understood

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A new way to look at applied experiments

Product survey findings: Only 15% of users are embracing AI features 

Building high-performing product teams: The PDLC approach

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Three product leaders to learn from at #mtpcon inside Pendomonium

Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

The Product Experience

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<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14465" src="//wp-content/uploads/2018/12/Tom-Loosemore-300x300.jpg" alt="Tom Loosemore" width="300" height="300" srcset="/wp-content/uploads/2018/12/Tom-Loosemore-300x300.jpg 300w, /wp-content/uploads/2018/12/Tom-Loosemore-150x150.jpg 150w, /wp-content/uploads/2018/12/Tom-Loosemore.jpg 600w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p><span style="font-size: 1rem;">Over the last decade in the public sector, there&#8217;s been a global explosion in citizen and resident-centered design and development, with movements in the UK, Estonia, Australia, Canada, USA, and many more strengthening their approaches. Where it&#8217;s been done well, it&#8217;s made a huge difference.  At the same time, civil services are always facing budget and recruitment challenges, to say nothing of issues stemming from regulatory requirements, technology, suppliers, and legacy decisions.</span></p>
<p><span style="font-size: 1rem;"> If we&#8217;re really going to Build Back Better, how can we overcome the challenges in the sector?  We asked Tom Loosemore, partner at Public Digital, to chat with us about doing product work in the public sector.<br />
</span></p>
<p><span style="font-size: 1rem;">In this episode, sponsored by <a href="https://www.yellowfinbi.com/mtp" target="_blank" rel="noopener noreferrer">Yellowfin</a>,</span><span style="font-size: 1rem;"> listen to learn about:</span></p>
<ul>
<li>Working in public service tech</li>
<li>Initiating change in a large organisation</li>
<li>Whether digital can solve everything!</li>
</ul>
<h3>Quote of the Episode</h3>
<h3><span style="font-family: Merriweather, serif; font-size: 1rem;">The real organising job here is to help reinvent and reassert government, not bring your digital shizzle to the table and wow people with it. I would come to the table with enormous humility around those who’ve endured the last 4 years, and also enormous excitement. The organising challenge is rebuilding the institutions, not doing shiny, sexy solution stuff with added AI blockchain nonsense.</span></h3>
<h3>Links mentioned in this episode</h3>
<ul>
<li>Follow Tom on <a href="https://www.linkedin.com/in/tomloosemore/" target="_blank" rel="noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/tomskitomski" target="_blank" rel="noopener noreferrer">Twitter</a></li>
<li>Tom&#8217;s <a href="https://tom.loosemore.com" target="_blank" rel="noopener noreferrer">Website</a></li>
<li><a href="https://public.digital" target="_blank" rel="noopener noreferrer">Public Digital</a></li>
<li><a href="https://www.gov.uk/government/organisations/government-digital-service" target="_blank" rel="noopener noreferrer">UK Government Digital Service</a></li>
<li>
<div>Tom&#8217;s <a href="https://public.digital/2018/10/12/internet-era-ways-of-working" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://public.digital/2018/10/12/internet-era-ways-of-working">post on internet-era ways of working</a></div>
</li>
<li>
<div><em>Offscreen</em> interviewed Tom about <a href="https://tom.loosemore.com/2018/07/17/interview-in-offscreen-magazine/" target="_blank" rel="noopener noreferrer" data-saferedirecturl="https://www.google.com/url?q=https://tom.loosemore.com/2018/07/17/interview-in-offscreen-magazine/&amp;source=gmail&amp;ust=1612996685090000&amp;usg=AFQjCNFIewe4i_khsU1ZqD0DM9XDXcyBJg">the human side of technology </a></div>
</li>
</ul>
<h3>Get in Touch, Rate Us, and More!</h3>
<ul>
<li>Visit <a href="https://www.mindtheproduct.com/the-product-experience/" target="_blank" rel="noopener noreferrer">The Product Experience homepage</a> for more information and more episodes!</li>
<li>Know the perfect guest? Great! <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest them here</a></li>
<li>Chat to us on <a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Twitter</a> or in our dedicated <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product #podcast Slack channel</a></li>
<li>Review us on your podcast app so that we can use your feedback to be better</li>
<li>Like our theme music? It&#8217;s Hamburg-based <a href="https://open.spotify.com/artist/1VMVuOfARzbrNK6mCJs14o?si=As_IFCusT8y7mRIRikgYLw" target="_blank" rel="&quot;noopener noopener noreferrer">Pau</a>, featuring ProductTank Hamburg’s Arne Kittler!</li>
</ul>
<h3>Our Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She&#8217;s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She&#8217;s worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.</p>
<p><strong>Randy</strong> is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy&#8217;s book, <a href="https://outofowls.com/book" target="_blank" rel="noopener noreferrer"><em>What Do We Do Now? A Product Manager&#8217;s Guide to Strategy in the Time of COVID-19</em></a> is out now, with all profits going to COVID-19 relief efforts.</p>
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Podcast

What most companies get wrong about product discovery – Frances Ibe (SVP of Product, Tide)

How to estimate responsibly in product – Neil Vass (Engineering Manager, The Co-op, BBC)

Product pitfalls: how to avoid them – David Pereira (CEO, CPO, omoqo GmbH)

The illusion of quick fixes in organisational change – Steve Hearsum (Consultant, Author)

The evolution of product management – Graeme Stuart (Head of Product, Aflac)

What organisations get wrong about market expansion – Chui Chui Tan (Growth and Strategy expert)

Navigating AI bias: Insights and strategies – John Haggerty (Founder, The PM Insider)

Public Service Product Management – Tom Loosemore on The Product Experience

The Product Experience

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