Managing Internal Tools – Emily Patterson on The Product Experience "Product people - Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs March 03 2021 True Enterprise Product Management, internal product management, Mind the Product Mind the Product Ltd 488 Emily Patterson on The Product Experience Product Management 1.952

Managing Internal Tools – Emily Patterson on The Product Experience


Emily Patterson

There’s no glory in working on internal tools – no one ever gives you credit for success, it’s almost impossible to recruit for, and there’s never enough time to fix all of the things that are needed. It’s no wonder that we don’t talk about it very often. But they’re the key to making lots of other things work, and successful product leaders know that internal tools are a key part of their portfolio.  Emily Patterson, Director of Product at Pareto Intelligence, joins us on the podcast to talk about the ins and outs – and the joy! – of managing internal tools well.

In this episode, sponsored by Hotjar, listen to learn about:

  • Managing internal tools
  • Why internal tools are the secret weapon to power your company’s success
  • Discovery, personas, and metrics of success

Quote of the Episode

I’ve also had good experiences with folks moving from Customer Service over to Product. I think that product skills are not that hard to teach, but empathy is something that you either have it, or you don’t.

Links mentioned in this episode

Get in Touch, Rate Us, and More!

Our Hosts

The Product Experience is hosted by Lily Smith and Randy Silver.

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. She’s currently Head of Innovation at Go Compare and has spent 13 years in the tech industry working with startups in the SaaS and mobile space. She’s worked on a diverse range of products – leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank Bristol (which now has 800+ members!) and runs ProductCamp in Bristol and Bath.

Randy is a product consultant and coach who has been working as an interactive producer and product manager across the US and UK for nearly 20 years. A recovering music journalist and editor, he launched Amazon’s music stores in the US and UK, and has worked across sectors including museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Randy’s book, What Do We Do Now? A Product Manager’s Guide to Strategy in the Time of COVID-19 is out now, with all profits going to COVID-19 relief efforts.