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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><div id="buzzsprout-player-8711844"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711844.js?container_id=buzzsprout-player-8711844&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<img loading="lazy" decoding="async" class="alignright size-medium wp-image-20011" src="https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color-300x300.jpg" alt="Jeffrey Fredrick and Squirrel" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color-300x300.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color-150x150.jpg 150w, https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color-768x768.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color-1024x1024.jpg 1024w, https://www.mindtheproduct.com/wp-content/uploads/2020/05/jeffrey-fredrick-douglas-squirrel-color.jpg 1204w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<p>One of the tropes we&#8217;ve heard again and again is that product people don&#8217;t actually build anything. We&#8217;re not designers (except when we are) or engineers (unless we can code) or anything actually, y&#8217;know, useful. What that viewpoint misses is that we build understanding, alignment, and purpose &#8211; and that our best tool is conversations. Jeffrey Fredrick and Douglas Squirrel know this well, and their new book <a href="https://www.conversationaltransformation.com/agile-conversation-book/" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Agile Conversations</em></a>, focuses on the five critical conversations you&#8217;ll have and how to perfect them.</p>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>Actually people do behave this way (transparent and curious) all the time, when they don&#8217;t care about the topic. Everyone understands that if you&#8217;re having a group discussion diversity is strength, the more ideas we get the better, and they&#8217;re very curious and wonderful &#8211; as long as it&#8217;s not about anything they care about. But as soon as it&#8217;s something they care about, as soon as there&#8217;s the potential for threat or embarrassment, now it&#8217;s something different. Now differences are a threat, and now they&#8217;re trying to win. And that idea of being attached to the idea of wanting to win, causes the destructive negative conflict, and instead of productive conflict between ideas, you end up with destructive conflict between individuals.</p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>Creating a healthy culture of accountability</li>
<li>Good communication</li>
<li>Defensive vs productive reasoning</li>
<li>How to build trust within teams</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></h3>
<ul>
<li>Follow Jeffrey on <a href="https://twitter.com/jtf" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a> and <a href="https://www.linkedin.com/in/jfredrick/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a></li>
<li>Follow Squirrel on <a href="https://twitter.com/douglassquirrel" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter</a>, <a href="https://www.linkedin.com/in/dsquirrel/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and his <a href="https://www.douglassquirrel.com" target="_blank" rel="&quot;noopener noopener noreferrer">website</a></li>
<li>Find out more about Jeffrey and Squirrel&#8217;s book, podcast and work at <a href="https://www.conversationaltransformation.com" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Conversational Transformation</em></a></li>
<li>Dr. Dan Radecki&#8217;s book, <a href="https://amzn.to/2WstvPD" target="_blank" rel="&quot;noopener noopener noreferrer"><em>Psychological Safety: The Key To Happy, High-Performing People and Team</em></a></li>
</ul>
<div></div>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Head of Innovation at Go Compare, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Review us</h3>
<p>We&#8217;d love any feedback you have for us, so please go ahead and share your thoughts &#8211; rate and review The Product Experience on your podcast app so that we can make it even better!</p>

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