Engaging with Remote Customers in Discovery by Audrey Cheng "Product people - Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs July 07 2020 True AsiaPac, customer discovery, Customer Research, Discovery, Mind the Product Mind the Product Ltd 1583 Product Management 6.332

Engaging with Remote Customers in Discovery by Audrey Cheng

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In this Mind the Product APAC talk Audrey Cheng, VP Product at Pushpay, discusses the challenges of remote discovery, and reveals how she and her team have developed a practice to ensure better customer engagements that yield more value.

Watch the talk in full or read on for a detailed overview.

Her key points include:

  • Data from your platform isn’t enough – you need to speak to your customers
  • Nothing important happens in the office – find unique ways to engage
  • Developing a practice takes time – start small, start now

Audrey begins by explaining her role at Pushpay where she oversees the product management and the product UX design function, and her background in customer service. As a result, she’s passionate about discovery and customer engagement, the topic forming the foundatio…

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