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The key to breaking free from the negative feedback loop of operational overload

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Join our podcast hosts Lily Smith and Randy Silver for in-depth conversations with some of the best product people around the world! Every week they chat with people in the know, covering the topics that matter to you - solving real problems, developing awesome products, building successful teams and developing careers. Find out more, subscribe, and access all episodes on <a href="https://www.mindtheproduct.com/the-product-experience/">The Product Experience homepage</a>.

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The Product Experience

<p><div id="buzzsprout-player-8711849"></div>
				 <script src="https://www.buzzsprout.com/1797429/8711849.js?container_id=buzzsprout-player-8711849&amp;player=small" type="text/javascript" charset="utf-8"></script><br />
<a href="https://www.mindtheproduct.com/wp-content/uploads/2020/04/Roman-Pichler-2.jpeg"><img loading="lazy" decoding="async" class="wp-image-19670 alignright" src="https://www.mindtheproduct.com/wp-content/uploads/2020/04/Roman-Pichler-2.jpeg" alt="" width="216" height="278" srcset="https://www.mindtheproduct.com/wp-content/uploads/2020/04/Roman-Pichler-2.jpeg 480w, https://www.mindtheproduct.com/wp-content/uploads/2020/04/Roman-Pichler-2-233x300.jpeg 233w" sizes="(max-width: 216px) 100vw, 216px" /></a></p>
<p>Throughout their careers, whatever question either Lily or Randy has had, Roman Pichler&#8217;s probably had some great advice on the topic! A longtime consultant, author and teacher, we grabbed him for a chat focusing on some of the lessons contained in his fourth book, <em><a href="https://www.romanpichler.com/romans-books/how-to-lead-in-product-management" target="_blank" rel="&quot;noopener noopener noreferrer">How to Lead in Product Management</a>.</em></p>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Quote of the Episode</span></h3>
<blockquote><p>A successful outcome for a negotiation is finding a solution that is mutually agreeable and sustainable and addresses the needs of the two parties. Models like the Behavioural Change Stairway model or the model that was developed at Harvard, they both assume that negotiation isn&#8217;t a fight where we try and win and get the better of the other person, but it&#8217;s really a conversation&#8230; and it requires the willingness of both parties to open up<span style="font-size: 1rem;">. </span></p></blockquote>
<h3>Listen if you&#8217;d like to learn more about</h3>
<ul>
<li>How to be a good leader</li>
<li>Creating goals and objectives</li>
<li>Component teams vs Feature teams</li>
<li>How to deal with conflict and build trust</li>
<li>Being empathetic</li>
</ul>
<h3><span style="color: inherit; font-family: rawline, sans-serif; font-size: 1.75rem;">Links mentioned in this episode</span></h3>
<ul>
<li>Follow Roman on <a href="https://www.linkedin.com/in/romanpichler/" target="_blank" rel="&quot;noopener noopener noreferrer">LinkedIn</a> and <a href="https://twitter.com/romanpichler" target="_blank" rel="&quot;noopener noopener noreferrer">Twitter, </a>or check out his <a href="https://www.romanpichler.com" target="_blank" rel="&quot;noopener noopener noreferrer">website</a> and <a href="https://www.romanpichler.com/blog/" target="_blank" rel="&quot;noopener noopener noreferrer">blog</a></li>
<li>Roman&#8217;s site also has a ton of incredibly useful tools &#8211; Randy&#8217;s favourite is the <a href="https://www.romanpichler.com/tools/the-descision-making-chart" target="_blank" rel="&quot;noopener noopener noreferrer">Decision-Making chart</a></li>
<li>Roman&#8217;s new book is <em><a href="https://www.romanpichler.com/romans-books/how-to-lead-in-product-management" target="_blank" rel="&quot;noopener noopener noreferrer">How to Lead in Product Management</a></em></li>
<li>The FBI&#8217;s Behavioural Change Stairway <a href="https://viaconflict.wordpress.com/2014/10/26/the-behavioral-change-stairway-model/" target="_blank" rel="&quot;noopener noopener noreferrer">model</a></li>
<li>Project Aristotle Google re: Work <a href="https://rework.withgoogle.com/print/guides/5721312655835136/" target="_blank" rel="&quot;noopener noopener noreferrer">feature</a></li>
<li><span style="font-weight: 400;">Patrick Lencioni&#8217;s book,  <em><a href="https://www.amazon.co.uk/Five-Dysfunctions-Team-Leadership-Lencioni/dp/0787960756" target="_blank" rel="&quot;noopener noopener noreferrer">The 5 Dysfunctions of a Team</a></em></span></li>
<li>Chris Voss&#8217; book, <em><a href="https://amzn.to/34gS8Ro" target="_blank" rel="&quot;noopener noopener noreferrer">Never Split the Difference: Negotiating as if Your Life Depended on It</a></em></li>
<li>Who is <a href="https://en.wikipedia.org/wiki/John_Rambo" target="_blank" rel="&quot;noopener noopener noreferrer">Rambo</a>?</li>
</ul>
<div></div>
<h3>Hosts</h3>
<p>The Product Experience is hosted by Lily Smith and Randy Silver.</p>
<p><strong>Lily</strong> enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. She has worked on a diverse range of products &#8211; leading the product teams through discovery, prototyping, testing and delivery. Lily also founded ProductTank in Bristol, the Product Managers&#8217; meetup with regular events and talks on Product now with 800+ members and growing. Now the Product Director at Symec, Lily also runs ProductCamp in Bristol and Bath.</p>
<p>A recovering music journalist and editor, <strong>Randy</strong> has been working as an interactive producer and product manager across the US and UK for nearly 20 years. After launching Amazon’s music stores in the US and UK, Randy has worked with museums and arts groups, online education, media and entertainment, retail and financial services. He’s held Head of Product roles at HSBC and Sainsbury’s, where he also directed their 100+-person product community. Now a trainer, Discovery and Leadership consultant, he&#8217;s spoken at Mind the Product Engage (Hamburg and Manchester), the Business of Software, Turing Festival, a number of ProductTanks (London, Zurich, Manchester, Birmingham, Bristol, Oxford, and Brighton&#8230; so far!) and at conferences across the US and Europe.</p>
<p><img loading="lazy" decoding="async" class="alignright size-medium wp-image-14548" src="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png" alt="The Product Experience logo" width="300" height="300" srcset="https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-300x300.png 300w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-150x150.png 150w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-768x768.png 768w, https://www.mindtheproduct.com/wp-content/uploads/2016/12/the-product-experience-headphones-1024x1024.png 1024w" sizes="(max-width: 300px) 100vw, 300px" /></p>
<h3>Music</h3>
<p>Our theme music is from Hamburg-based Pau, featuring ProductTank Hamburg’s own Arne Kittler on bass. <a href="https://www.facebook.com/Paupulism/" target="_blank" rel="noopener noreferrer">Listen to more on their Facebook page</a></p>
<h3>Suggest a guest</h3>
<p>Have you seen someone give a great talk? <a href="https://mindtheproduct.typeform.com/to/oi0UyX" target="_blank" rel="noopener noreferrer">Suggest a guest to us here</a></p>
<h3>Talk to us</h3>
<ul>
<li><a href="https://twitter.com/MTPpod" target="_blank" rel="noopener noreferrer">Tweet at us!</a></li>
<li>Use the #podcast channel in the <a href="https://mindtheproduct.slack.com/messages/CE13B3A23" target="_blank" rel="noopener noreferrer">Mind the Product Slack community</a></li>
</ul>
<h3>Sponsor us</h3>
<p>Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience. Email <a href="mailto:sponsor@mindtheproduct.com.com" target="_blank" rel="noopener noreferrer">sponsor@mindtheproduct.com</a> for more information.</p>
<h3>Review us</h3>
<p>We&#8217;d love any feedback you have for us, so please go ahead and share your thoughts &#8211; rate and review The Product Experience on your podcast app so that we can make it even better!</p>

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Conversations, Conflict and Leadership – Roman Pichler on The Product Experience

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