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Sunday Rewind: Scaling the product and the team by Rachael Shah

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Context, intent, change, purpose, constraints – a model for communicating requirements

5 difficult conversations and how to have them

DoorDash eats Deliveroo while OpenAI makes its biggest buy: This week’s news roundup

Why great product managers think like therapists

Tools and techniques to scale product teams – Charlotte King (Lead Product Manager, eBay)

Emily brings nearly 15 years of product management experience to her role as Managing Director for Mind the Product. While she has worked across a variety of industries, she will always have a soft spot for the travel industry where she spent most of her early career building software for airlines and developing a leading consumer travel app, TripCase. Emily is passionate about the craft of product management and loves talking about new ways to make products people love.

Managing Director

Emily Tate

<p>What blocks us from doing our best work? This is the question that Denise Jacobs, author of <em><a href="https://www.amazon.com/Banish-Your-Inner-Critic-Self-Doubt-ebook/dp/B06XRY8SL3/ref=sr_1_3" target="_blank" rel="noopener noreferrer">Banish Your Inner Critic</a></em>, asks us in the opening keynote of #mtpcon San Francisco. We often think of our biggest blockers being external: a crazy CEO, recalcitrant CTO, surly engineers, or designers who just won&#8217;t do what we want them to. But what if our biggest blocks are actually in our own heads?</p>
<p style="text-align: center;"><a href="https://www.mindtheproduct.com/mtpcon/san-francisco/2019-recap/" target="_blank" rel="noopener">Take a look back at #mtpcon SF+Americas in 2019. </a></p>
<p>We all have negative thoughts. We tell ourselves that we’re not good enough, that we don’t know what we’re doing, and that everyone will figure out we’re frauds. These voices take over our mental bandwidth and hijack our decision making. This is our Inner Critic, and it stands in the way of us fully accessing our own brilliance. But imagine a world where we were able to fully show up in our power and be who we truly are, without the self-doubt. What would that look like?</p>
<h2>Meet your inner critic</h2>
<p>Product managers tend to have strong inner critics. We have to have broad knowledge across business, technology, and user experience, and daily are working with people who are experts in their domains. We have great responsibility, but very little authority. Because of this, imposter syndrome runs rampant. It gets stronger as you progress in your career.</p>
<p>The Inner Critic blocks creativity and creative flow. When we’re in our creative flow, our work feels easy, magical, inspired, and energized. Creative flow is power, so we need to find ways to get into that flow more often.</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-16818" src="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-at-mtpcon-SF-2019.jpg" alt="Denise Jacobs at mtpcon SF 2019" width="2048" height="1365" srcset="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-at-mtpcon-SF-2019.jpg 2048w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-at-mtpcon-SF-2019-300x200.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-at-mtpcon-SF-2019-768x512.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-at-mtpcon-SF-2019-1024x683.jpg 1024w" sizes="auto, (max-width: 2048px) 100vw, 2048px" /></p>
<p>The Inner Critic comes from the fears that we have about ourselves, combined with the negative things we’ve heard from other people. This combination operates in the background, and drives subconscious behavior in an attempt to protect us. To combat it, we have to first understand how to recognize the voice of the Inner Critic. Denise had the room write down the negative self-talk they hear on a regular basis. People had statements such as:</p>
<ul>
<li>I’m not intelligent</li>
<li>I’m not vocal enough</li>
<li>I’m incompetent</li>
<li>I’m too young</li>
<li>I’m not organized enough</li>
</ul>
<h2>Fighting the inner critic</h2>
<p>We all have these kinds of negative thoughts, but we’re born with mental power tools to combat the Inner Critic.</p>
<ul>
<li>Neuroplasticity: the brain’s ability to adapt in the face of new stimulus. It is guided by our thoughts and what we focus on, and can reshape our thinking.</li>
<li> Mindfulness: we have the ability to step outside our thoughts, look at them objectively, and shift our focus when we need to.</li>
<li>Self-compassion: having self-compassion strongly correlates with achieving mastery in our field. And on a physiological level, we produce oxytocin, and reduce anxiety. To access self-compassion, think about what you would say to a friend who has the same doubts you have.</li>
</ul>
<figure id="attachment_16819" aria-describedby="caption-attachment-16819" style="width: 2048px" class="wp-caption aligncenter"><img loading="lazy" decoding="async" class="size-full wp-image-16819" src="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Attendees-learn-to-switch-their-focus-at-mtpcon-SF-2019.jpg" alt="" width="2048" height="1365" srcset="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Attendees-learn-to-switch-their-focus-at-mtpcon-SF-2019.jpg 2048w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Attendees-learn-to-switch-their-focus-at-mtpcon-SF-2019-300x200.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Attendees-learn-to-switch-their-focus-at-mtpcon-SF-2019-768x512.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Attendees-learn-to-switch-their-focus-at-mtpcon-SF-2019-1024x683.jpg 1024w" sizes="auto, (max-width: 2048px) 100vw, 2048px" /><figcaption id="caption-attachment-16819" class="wp-caption-text">Learning how to shift our focus away from negative thoughts</figcaption></figure>
<p>So we know the tools that can help us. But how do we use them to silence self-doubt and do our best work?</p>
<h3>Reclaim your brain and stop self-sabatoge</h3>
<p>Denise highlighted a story from her middle school basketball team. As a teenager, Denise was significantly taller than other girls her age. When her basketball team played, she would try to avoid getting on the court and hope not to be noticed. She told herself that because she was tall, people would expect her to be good, and she couldn’t live up to their expectations. She was letting her self-talk hold her back.</p>
<p>Denise gave us three strategies to stop this self-sabatoge:</p>
<ol>
<li>Remind yourself, just because you’re thinking something, doesn’t mean it’s true. We have to think like a scientist, examining our thoughts and viewing them through an objective lens. We should look for evidence to either prove or refute our thoughts, and not just take them as truth.</li>
<li>Be intentional with the words that you use. Words like “should”, “have to”, and “must” are words that remove the power from us and place it externally. By thinking about the things we “want to”, “get to”, and “can” do, we are able to make decisions for ourselves.</li>
<li>Recognize when you catastrophize. Rather than letting our minds spin out of control, extrapolating to the worst possible outcome of our failures, reconsider scenarios to highlight all the positive results that could occur.</li>
</ol>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-16817" src="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-on-stage-at-mtpcon-SF-2019.jpg" alt="Denise Jacobs on stage at mtpcon SF 2019" width="2048" height="1365" srcset="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-on-stage-at-mtpcon-SF-2019.jpg 2048w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-on-stage-at-mtpcon-SF-2019-300x200.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-on-stage-at-mtpcon-SF-2019-768x512.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Jacobs-on-stage-at-mtpcon-SF-2019-1024x683.jpg 1024w" sizes="auto, (max-width: 2048px) 100vw, 2048px" /></p>
<h3> Own your expertise and unblock creativity</h3>
<p>We’ve established that imposter syndrome is common for product managers. We have trouble internalizing our own successes, assume wins are a fluke, and hold ourselves to much higher standards than we hold others. We don’t see ourselves clearly. But Denise introduced us to the Imposter Syndrome Paradox:</p>
<blockquote><p>You will only experience imposter syndrome when you are competent and skilled.</p></blockquote>
<p>It can be hard to recognize in ourselves, but the mere fact that we have imposter syndrome means we are skilled enough to understand the full depth of our field. It is a sign of our own competence. We just need to remind ourselves of this daily.</p>
<p style="text-align: center;"><a href="https://www.mindtheproduct.com/embrace-your-imposter-syndrome/" target="_blank" rel="noopener">Read Embrace Your Imposter Syndrome</a></p>
<p>She also introduced us to the <a href="https://expertenough.com/538/the-expert-enough-manifesto" target="_blank" rel="noopener noreferrer">Expert Enough Manifesto</a> to help us realize we don’t have to be the supreme expert on every topic. Having a good amount of knowledge on a topic is enough to accomplish what we need to.</p>
<p><img loading="lazy" decoding="async" class="aligncenter size-full wp-image-16820" src="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Richards-speaks-at-mtpcon-SF-2019.jpg" alt="" width="2048" height="1365" srcset="https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Richards-speaks-at-mtpcon-SF-2019.jpg 2048w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Richards-speaks-at-mtpcon-SF-2019-300x200.jpg 300w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Richards-speaks-at-mtpcon-SF-2019-768x512.jpg 768w, https://www.mindtheproduct.com/wp-content/uploads/2019/08/Denise-Richards-speaks-at-mtpcon-SF-2019-1024x683.jpg 1024w" sizes="auto, (max-width: 2048px) 100vw, 2048px" />Our negative self-talk is our biggest barrier to success. When our Inner Critic is really active, it means our self-talk has gone awry. To reboot our self-talk, we need to practice “self-distancing” and talk to ourselves like a coach. Good coaches are able to motivate and inspire, while pushing people to be their best.</p>
<h2>Step into your power</h2>
<p>The potential for greatness is in all of us, but when our Inner Critic is present, it is like someone is snipping the buds off a new plant, and keeping it from growing. We have the power to banish that Inner Critic and grow to be fully magnificent. Banish your Inner Critic, step into your power, and change the world with your creations.</p>
<p style="text-align: center;"><a href="https://www.mindtheproduct.com/category/product-management-career/" target="_blank" rel="noopener">Discover more insights on Product Mangement Career. </a></p>


core/freeform

Guest Post

Building Consumer-Grade Experiences for the Enterprise By Ciara Peter

What Makes a Great Product Manager by Graham Siener

The GIST Framework by Itamar Gilad

Scaling the Product and the Team by Rachael Shah

Decisions, Debt, and Other Dilemmas by Janna Bastow

Hacking Your Product Career by Gibson Biddle

How Medicine and Research Translates to Patients by Shree Patel

The Future of Product Management by Richard Harrison

Data Science and Digital Businesses by Ali Gulez

You Need A Product Strategy by Sam Odio

Banish your inner critic by Denise Jacobs

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