Developing a Customer Centric Mindset for Product Managers THE TALK Understanding your customer advocates and how to collaborate with them to deliver on product & business objectives.    THE SPEAKER Amon Kiplagat, Founder & CEO of Hyve.   Hyve is Customer Advocacy Platform helping brands turn their happy customers into word of mouth advocates that drive revenue gr Product managers, product designers, UX designers, UX researchers, Business analysts, developers, makers & entrepreneurs 2021-03-31 2021-03-31 19:00:00 EventScheduled True TBC 30 Mind the Product Mind the Product Ltd Presentations and panel discussions
31
Mar

ProductTank Birmingham

Developing a Customer Centric Mindset for Product Managers

This event has past

THE TALK

Understanding your customer advocates and how to collaborate with them to deliver on product & business objectives. 

 

THE SPEAKER

Amon Kiplagat, Founder & CEO of Hyve.

 

Hyve is Customer Advocacy Platform helping brands turn their happy customers into word of mouth advocates that drive revenue growth, increase customer acquisition and customer retention.

 

With a Computer Science background, he has worked in the customer experience space in the last ten years developing software solutions that provided brands with actionable insight to improve their customer experience.

 

His passion lies in the confluence of computer science, marketing and psychology.

 

He's obsessed in understanding how humans go about making their day to day decisions, cognitive biases and mental models to help them be better versions of themselves.

 

THE SCHEDULE

19:00 - ProductTank Intro

19:10 - Amon’s talk

19:40 - Q&A

20:00 - Wrap up

 

This talk will be live streamed to YouTube, click here to view: https://www.youtube.com/watch?v=9O7tqlCHJVs

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