ProductTank Berlin: Product Operations - Driving alignment and customer delight.

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For our next Product Tank Berlin meetup, we are delighted to welcome Christine Itwaru, Head of Product Ops at pendo.io. She will explore with us why there is a growing need for the product ops function and why it’s happening now.

Product ops (short for product operations) is an operational function that optimizes the intersection of product, engineering, and customer success. It supports the R&D team and their go-to-market counterparts to improve alignment, communications, and processes around the product. Effective product ops teams accelerate feedback loops, increase efficiencies, and improve feature adoption. (source)

Join us live on YouTube: https://www.youtube.com/watch?v=Q0SJzjV2p2E

For this session, we will be meeting in the evening again and experiment with online serendipitous networking using wonder.me.

18/05/2021 @ 19:00 CET

19 - 19.05: Introduction

19:05 - 19:25: How to Transition from a Feature Factory to Business Impact teams

19:25 - 19.40: Q&A

19.40 - 20:30: Virtual networking on Wonder.me

Note: we will share the wonder.me link in the youtube chat at the end of the Q&A.

About the session

Product Operations - the growing focus on rigor in Product Teams to help drive alignment and customer delight. In this session you'll hear from Christine Itwaru on why she started Product Operations at Pendo, along with lessons learned along the way. We'll talk about why the role is important, who would make a good fit, and how it's proving value across the board & not just for the Product Team. Our Speaker Christine is the Head of Product Ops at Pendo, where she leads a team responsible for empowering cross-functional partners, collaborating across orgs, creating scale, and ultimately freeing up PMs to deliver value to customers. Christine has managed and grown product teams and believes that shared experience and shared knowledge within teams and across an organization ultimately drive growth and products that make an impact. She regularly speaks at industry events on topics such as product operations, building PM teams, leadership, women in product, and empathy in product management.

https://www.linkedin.com/in/christineitwaru/