General FAQs

  • What can I expect at a remote workshop? keyboard_arrow_right

    Our remote product management workshops take place over two consecutive half-days. This means you can focus all of your time and energy into concentrated sessions of product learning with full access to our tried-and-tested curriculums, expert trainers, and a community of product peers. We limit our workshops to just 15 people which establishes an open exchange of experiences and ideas from both trainers and participants, in a setting that feels like a group coaching session.


    Each day will include live online lectures interspersed with regular discussion, Q&As, and group activities to encourage hands-on learning. We’ll use Zoom as our virtual classroom and Mural boards for collaboration and interactive activities.

  • Why are your workshops now remote? keyboard_arrow_right

    In order to continue offering product management training in a safe environment, we have converted our existing in-person workshops into a new interactive, remote workshop format. We have been successfully running remote workshops since April and have been overwhelmed by the positive feedback!

  • Will you run in-person workshops again? keyboard_arrow_right

    It is likely that we will bring in-person training workshops back in the future however remote workshops are here to stay – we love the small class sizes and being able to reach our community across the world!

  • How many people from one company can attend a remote workshop?  keyboard_arrow_right

    Our remote workshop classes are small and intimate – our biggest classes have no more than 15 attendees. Our attendees have found that a wide range of diverse perspectives and backgrounds is extremely valuable to the learning experience so we accept a maximum of five attendees from one company
    If you would like to train more than five people at one time, we also offer training for your whole team.

  • Can I pay by invoice? keyboard_arrow_right

    We require a purchase of 5 tickets or more to be able to issue an invoice. Please note the following:

    • Tickets are not held until payment has been completed – there are no exceptions to this.
    • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
    • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.
    • As classes are small, we only accept five attendees from one company in the same workshop (this allows for greater diversity of perspectives and experience.).


    Please send requests to pay by invoice to

Ticket Holder FAQs

  • Accessing Your Workshop keyboard_arrow_right

    How will I get access to my workshop and pre-work?

    One week before the workshop

      • You will receive an email from us with further information about your workshop and pre-work activities.


    Two days before the workshop

    • You will receive access information for Zoom and Mural (our workshop tools).


    If you do not receive any of the above, please email


    What happens if I book with less than a week to go before the workshop?

    No problem. You will receive the relevant information from us within 24 hours of booking. Please email if you do not receive this information.


    Who do I reach out to if I’m having technical difficulties?

    On the day of your workshop, we will gather 10 minutes before to allow time for everyone to log in and troubleshoot any technical issues. If on the morning of the workshop you find that you are not able to connect to the platforms, please email and we will be on hand to assist you.

  • Pre-Work keyboard_arrow_right

    What is pre-work?

    Pre-work is a short activity we ask you to complete before your workshop, to get you into the headspace of the workshop content. Depending on your workshop this may consist of reflection exercises, videos, or reading materials.

    When will I receive my pre-work?

    One week before the workshop.

    How long will the pre-work take?

    Pre-work will take approximately 30 minutes.

  • The Workshop keyboard_arrow_right

    What are the timings for the workshop day?

    • We will meet online 10 minutes before the start of the workshop to ensure we can all connect successfully. The workshop will consist of 2 half-days – approximately 4hrs each day.
    • There will be multiple breaks throughout the day.


    Will the workshop be recorded and made available to us? 

    As this is a live, interactive workshop the value is in the live experience, therefore the workshop will not be recorded. This also allows for more open discussion around your current product challenges, as you may not want those to be recorded. You will receive a PDF of the slide deck and a resource guide after the session along with a PDF version of the Mural boards. 


    Which platforms/tools will we be using?

    • Zoom: This is our classroom! We will use Zoom for video conferencing, presentations, and discussion. Be sure to turn your video on during the workshop as it really helps the whole group with engagement. If you need to turn your camera off for a short period later that’s fine, just make sure your trainer and class can meet you face to face.
    • Mural: This is our digital whiteboard and collaboration tool we use for hands-on exercises. Please familiarise yourself with Mural using the sandbox we will send you one week before the workshop.


    What is the best way to set up the platforms on our screen(s)?

    Most of the workshop activity will take place in Zoom. You will also participate in exercises on Mural. We recommend having the Mural tab open but in the background until you need to access it. Two monitors can be helpful but not necessary. If you are able to have a 2-monitor setup then we recommend dedicating one monitor to the presentation and the other to your Mural board.


    Will we be divided into breakout groups in advance of the workshop?

    Thanks to the intimate workshop size, most discussions will take place as a whole class. Some trainers may choose to use breakouts – we leave it up to the trainer to decide.


    Will I get copies of the presentation and materials we use in class?

    You will receive an email within two working days of your workshop containing your collaborative Mural board in PDF form and workshop slides.

  • Tickets keyboard_arrow_right

    Can I change the details on my tickets?

    Yes, but only the person who purchased the ticket can make these changes. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile and/or in-person badge! If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on and we will help you make the updates.

    Can I get a refund?

    Only the person who purchased the tickets can request a refund. If you need to cancel your ticket, this can be done by accessing the booking with the registration number. No refunds will be issued for tickets that are cancelled less than two weeks before the event.


    Can I transfer my ticket to a future workshop?

    You can request a workshop transfer up to two weeks before the date of the event by emailing We cannot facilitate any requests made after the two week cut off. Our small class size is an essential part of the workshop experience and we often sell out well in advance. By transferring you to a future workshop closer to the date of the event, it is unlikely we will be able to resell your space and ultimately we lose out on a ticket sale for future events by giving you that space.