General FAQs

  • What can I expect at a remote workshop? keyboard_arrow_right

    Our remote product management workshops take place over two consecutive half-days. This means you can focus all of your time and energy into concentrated sessions of product learning with full access to our tried-and-tested curriculums, expert trainers, and a community of product peers. We limit our workshops to just 15 people which establishes an open exchange of experiences and ideas from both trainers and participants, in a setting that feels like a group coaching session.


    Each day will include live online lectures interspersed with regular discussion, Q&As, and group activities to encourage hands-on learning. We’ll use Zoom as our virtual classroom and Mural boards for collaboration and interactive activities.

  • Will you run in-person workshops again? keyboard_arrow_right

    We will be running in-person workshops the day before our conference in London. However more broadly speaking, remote workshops are here to stay – we love the small class sizes and being able to reach our community across the world!

  • How many people from one company can attend a remote workshop?  keyboard_arrow_right

    Our remote workshop classes are small and intimate – our biggest classes have no more than 15 attendees. Our attendees have found that a wide range of diverse perspectives and backgrounds is extremely valuable to the learning experience so we accept a maximum of five attendees from one company
    If you would like to train more than five people at one time, we also offer training for your whole team.

  • Can I pay by invoice? keyboard_arrow_right

    We require a purchase of 5 tickets or more to be able to issue an invoice. Please note the following:

      • Tickets are not held until payment has been completed – there are no exceptions to this.
      • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
      • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

    Please send requests to pay by invoice to

Ticket holder FAQs

  • Accessing your workshop keyboard_arrow_right

    How will I get access to my workshop and pre-work?

    One week before the workshop

      • You will receive an email from us with further information about your workshop and pre-work activities.


    One day before the workshop

    • You will receive access information for Zoom and Mural (our workshop tools).


    If you do not receive any of the above, please email


    What happens if I book with less than a week to go before the workshop?

    No problem. You will receive the relevant information from us within 24 hours of booking. Please email if you do not receive this information.


    What should I do if I’m having technical difficulties?

    On the day of your workshop, we will gather 10 minutes before to allow time for everyone to log in and troubleshoot any technical issues. If on the morning of the workshop you find that you are not able to connect to the platforms, most of the technical issues are resolved by doing one of the following:

    • Restart your computer
    • Open the links from a different web browser
    • Check that you have a stable Wi-Fi connection
    • Using a personal laptop – occasionally company VPNs restrict connections so we would recommend checking with your IT department.
  • Pre-work keyboard_arrow_right

    What is pre-work?

    Pre-work is a short activity we ask you to complete before your workshop, to get you into the headspace of the workshop content. Depending on your workshop this may consist of reflection exercises, videos, or reading materials.

    When will I receive my pre-work?

    One week before the workshop.

    How long will the pre-work take?

    Pre-work will take approximately 30 minutes.

  • The workshop keyboard_arrow_right

    What are the timings for the workshop day?

    • We will meet online 10 minutes before the start of the workshop to ensure we can all connect successfully. The workshop will consist of 2 half-days – approximately 4hrs each day.
    • There will be multiple breaks throughout the day.


    Will the workshop be recorded and made available to us? 

    As this is a live, interactive workshop the value is in the live experience, therefore the workshop will not be recorded. This also allows for more open discussion around your current product challenges, as you may not want those to be recorded. You will receive a PDF of the slide deck and a resource guide after the session along with a PDF version of the Mural boards. 


    Which platforms/tools will we be using?

    • Zoom: This is our classroom! We will use Zoom for video conferencing, presentations, and discussion. Be sure to turn your video on during the workshop as it really helps the whole group with engagement. If you need to turn your camera off for a short period later that’s fine, just make sure your trainer and class can meet you face to face.
    • Mural: This is our digital whiteboard and collaboration tool we use for hands-on exercises. Please familiarise yourself with Mural using the sandbox we will send you one week before the workshop.


    What is the best way to set up the platforms on our screen(s)?

    Most of the workshop activity will take place in Zoom. You will also participate in exercises on Mural. We recommend having the Mural tab open but in the background until you need to access it. Two monitors can be helpful but not necessary. If you are able to have a 2-monitor setup then we recommend dedicating one monitor to the presentation and the other to your Mural board.


    Will we be divided into breakout groups in advance of the workshop?

    Thanks to the intimate workshop size, most discussions will take place as a whole class. Some trainers may choose to use breakouts – we leave it up to the trainer to decide.


    Will I get copies of the presentation and materials we use in class?

    You will receive an email within two working days of your workshop containing your collaborative Mural board in PDF form and workshop slides.

  • Tickets keyboard_arrow_right

    Can I change the details on my tickets?

    Yes, but only the current ticket holder can do this.
    You can update your ticket details up to two days before the event, including name, job title, etc. Please make sure these details are correct as they will be what is shown on your online event profile and in-person event badge.You can change the details associated with your ticket by clicking the “Already registered” link on our Cvent Event info page. Enter your confirmation number and click “Modify registration” on the Cvent Confirmation page. This will take you back through the registration process. Work through and amend the “Attendee information” section(name, surname and email address etc) and click “Next” to continue. Once you are sure everything is correct, click “Finish” to confirm the changes.
    If you need assistance please contact us on and we will help you make the updates.

    Can I get a refund?

    We offer a full refund up to 2 weeks before our workshops. To request a refund please email with your confirmation number, putting “Refund” in the subject line. Alternatively, you can arrange for your ticket to be transferred to a colleague. No refunds will be issued for tickets that are cancelled less than two weeks before the event.


    Can I transfer my ticket to a future workshop?

    You can request a workshop transfer up to two weeks before the date of the event by emailing We cannot facilitate any requests made after the two week cut off. Our small class size is an essential part of the workshop experience and we often sell out well in advance.