FAQs

• Main Conference FAQ keyboard_arrow_right

  Who is speaking at the conference?

  We have a mixture of world-renowned and local speakers at MTP Engage Hamburg including some of the top names in product. Learn more about each speaker here.

  Will you release the topics that will be presented before the conference?

  The topics being covered by our keynote speakers will not be shared ahead of the conference. This is mainly because this is a fast-moving industry and we allow speakers to alter their talks up to the last minute to ensure we have the most relevant content. Also, since #mtpcon is a single-track conference, you don’t have to worry about picking talks ahead of time. To get an indication of what to expect, you can see talks from our past conferences.

  I am interested in speaking / I represent a speaker who is interested in speaking – what are my next steps?

  We review speakers on a rolling basis and often have speakers confirmed for events a year in advance. You can learn more about speaking for Mind the Product and apply to speak on our website. Someone who doesn’t fit our current line-up might be a good fit for another event, so we will keep the application in case it’s relevant for one of our other events.

  Will I be able to have a copy of the keynote presentations after the conference?

  We do not distribute slides from the conference talks as the content belongs to the speakers, however, we are happy to share the ones that have been made publically available. Just get in touch with us at tickets@mindtheproduct.com to request this. Videos of the talks will all be available on our blog after the conference – we will release one video a week in the weeks and months following the conference.

  Is there a new mother’s area at the conference?

  If you’re a new mother, we’ve got a private room set aside just for you at the conference venue. Just get in touch with the team and let us know if you need it! If you are attending our workshops or Leadership events the day before the conference, please let us know if you need this and we will help make arrangements.

• Coronavirus keyboard_arrow_right

  How will the Coronavirus affect the conference?

  At this time, we are still working towards delivering you another excellent conference in Hamburg. Of course, if the situation progresses in the coming weeks and months, then we will keep you fully updated on any cancellations which need to be made.

  Cancellation

  We are paying close attention to government and World Health Organisation (WHO) advisories and are aware that if we get close to the event and local government bans large scale gatherings we might be forced to cancel – in this instance, we will refund all attendees.

  Refund Deadline Update

  We are offering temporary flexibility on the time period in which you can request a refund: until further notice, you may cancel your ticket to either our workshops, conference, or leadership events (for a full refund) up to two weeks before the date of the event – that is 10th June for our Leadership Forum, 11th June for our workshops, and 12th June for conference tickets. After the two week deadline has passed, we’ll assess any further refund requests on a case-by-case basis.

  Should I cancel my ticket?

  Of course, we cannot make this decision for you. However, at this moment in time, we would advise that the best thing to do is to keep your booking for the time being. We understand that there are travel bans and various other restrictions in place at the moment but with three months still to go until the Hamburg conference, there is a lot which could change. As mentioned above, we’ve extended our refund policy until nearer the event and will refund all ticket holders if we are forced to cancel the event.

  Will MTP Engage Hamburg be live-streamed?

  We are currently exploring alternative formats for our content and training. At this time, we do not believe that live-streaming our conferences is the answer, however, we are looking into unique formats and content presentations to address this audience.

  If you have concerns or questions about the Coronavirus and what we are doing to address the situation, please see our FAQs.

• • Networking keyboard_arrow_right

    Do you share a list of attendees?

    We don’t share any attendee info before or after the event. We respect our attendee’s privacy and are compelled by GDPR laws to respect this.

• • Your Ticket keyboard_arrow_right

    Does my conference ticket give me access to the workshops?

    Tickets for the conference and workshops are all completely separate. Conference tickets do NOT give you access to workshops, nor do workshop tickets give you access to the conference.

    Do I need to print out my ticket?

    No, just turn up with your e-ticket (QR code) ready to scan and we’ll welcome you in. Your e-ticket was emailed to you when you bought your ticket and will be sent to you again 48 hours before the conference.

    Can I have a receipt for my ticket?

    You may indeed! Just get in touch with tickets@mindtheproduct.com with your order number(s) and we will generate one for you.

    I can no longer attend, can I transfer the ticket to my colleague?

    If you were the person who purchased the ticket, you can change the details associated with your ticket by following these instructions.

    If you were not the ticket buyer and you cannot reach the person who purchased the ticket in order to get them to change the information please contact us at tickets@mindtheproduct.com and we will help you make the updates.

    Do you offer discounts for students, startups, non-profits, etc?

    The only discounts we offer are the Early Bird conference tickets (limit one ticket per order), which sell out in a matter of minutes, and the group discounts on General Release conference tickets where we do a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets, please email us at tickets@mindtheproduct.com. Team Discount does not apply to our Early Bird or Last Chance tickets. We do not have any discounts available for group purchases of our workshops or Leadership Forum.

    To ensure you hear about future conference Early Bird tickets, make sure you are part of our Slack channel and receive our newsletter.

    Other questions?

    Please see our full ticketing FAQs to understand how to change ticket name, the refund policy and invoicing questions.

• • Accessibility keyboard_arrow_right

    Are the venues you use accessible?

    Conference Venue

    For all accessibility information for Kampnagel, please visit Kampnagel’s website where you can view all information about the conference venue.

    Contact us

    If you have any accessibility requirements you think we should be aware of, please let us know before the day so that we can ensure we meet your needs and have someone on hand to assist you if required.

• • Visa Application keyboard_arrow_right

    Can I have a supporting letter for my visa application?

    Absolutely. Please fill out this form and we will issue you with an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.