FAQ

June 13 2023, Workshops
June 14 2023, Online & In-Person

• How to access the Attendee Hub (event platform)keyboard_arrow_right
  The Attendee Hub (event platform) is live!
  Follow this link to access and update your profile (use the email address that you are registered with and check your inbox for your verification code)
  Check out the schedule and plan your day
  Planning to join on your smartphone? Follow these instructions on how to download the ‘Cvent Events’ app and get started

• Generalkeyboard_arrow_right
  #mtpcon San Francisco 2023 promises a jam-packed day of product innovation and insights. Join us on JUNE 14, 2023 at our brand new venue, the stunning Yerba Buena Center for the Arts (YBCA) in San Francisco or join us online, as part of our  global audience. It’s the perfect opportunity to gain insights from industry leaders, learn new product  strategies, and connect with peers in the product management field.

  What does the event will look like for digital-only ticket holders? How will the experience be different to the in-person event?

  If you join us remotely you can expect to plug into our live event being held at the Yerba Buena Center for the Arts (YBCA). You’ll soak up insights from the live-streamed keynote talk.

  What does the in-person day look like? How does it look different to digital-only?

  If you are joining us for our live event at the Yerba Buena Center for the Arts in San Francisco, you’ll soak up insights from live keynote talks IRL!. It will be a similar format to our previous in-person events, with some networking time in the morning and after the event.

  Will the conference be multi or single-track?

  We are returning to our pre-pandemic, single-track format this year. There will be some optional sessions and activities during the breaks (spotlight talks, Q&As, speed networking, etc.), details will be confirmed much closer to the day.

  Why are the digital-only tickets cheaper than in-person tickets?

  Putting it simply, running a physical conference just costs more money than a digital-only event, and this is reflected in the price. We also have a much smaller limit on the amount of people we can host at our in-person venue this year, however not all of our in-person costs map to this smaller audience. In no way does the difference in price reflect the quality of your experience.

  Will  there be workshops in conjunction with the conference? 

  We will be running pre-conference workshops on June 13. Tickets typically sell out very quickly, they are now on sale, make sure you book early to avoid disappointment. You can learn more about what will be on offer here.

  Who is speaking at the conference? 

  We are currently working on an impressive line-up of speakers with a wide range of experiences. Some of the speakers you will be familiar with and know very well, others will be less known and you might not have heard of until now. We try to balance a range of voices in the industry from world-renowned voices to deeply practical stories from those actively in roles like you. Learn more about each speaker here.

  Is there a schedule for the event day?

  We are in the middle of planning the structure and content for our event. You can see the schedule for the day here, more details to come soon.

  Will you release the topics that will be presented before the conference?

  We aim to share the topics being covered by our keynote speakers a couple of weeks before the conference. However, this is a fast-moving industry and we allow speakers to alter their talks up to the last minute to ensure we have the most relevant content. We will also be publishing talk titles and talk descriptions for our breakout speakers before the conference.
  To get an indication of what to expect, you can see talks from our past conferences here.

  Is there a new mother’s area at the conference?

  If you’re a new mother, we’ve got a private room set aside just for you at the conference venue with power, but no refrigeration. Just get in touch with the team and let us know if you need it!

  Do you provide live captioning at the conference?

  Real-time captioning will be available for all talks on conference day, provided by White Coat Captioning. This will be clearly visible from a number of places in the hall – if you need close proximity access, do please get in touch and we will help arrange a solution.

  Is there a coat or bag check at each of the events?

  There is a manned coat check which you can use as soon as you’re through registration. There is nowhere at the venue to store bags e.g. rucksacks, laptop bags, suitcases etc

  What food and refreshments will be provided at the conference events?

  Full-Day Workshops – light breakfast and lunch provided. Coffee and water will be available all day.
  Conference – A light breakfast and lunch will be provided. Coffee, water, and snacks will be available all day (including barista coffee). If you bring a reusable water bottle, refill stations will be located around the venue. Snacks & drinks will be available at the drinks reception after closing remarks.
  Drinks reception – this will be held at The Yerba Buena Center for the Arts after the conference, light refreshments will be provided.

  Will special food be provided for special dietary requirements?

  We will always provide at least one vegetarian/vegan and gluten-free option as well as dairy alternatives for coffee and tea. Given the scale of the event and the limitations of the venue, we are unable to cater to specific dietary requirements or allergies, although food is marked with allergens.
  If you have specific questions about dietary needs please get in touch beforehand.

  Are there any covid restrictions for this event?

  Currently the venue doesn’t require proof of vaccination or a negative test to enter the venue, and no mask is required indoor- this is subject to change depending on local public health conditions. If there are any changes, we will be communicating these prior to the event.

• Your tickets keyboard_arrow_right

  Does my conference ticket give me access to the workshops?

  Tickets for the conference and workshops are all completely separate. Conference tickets do NOT give you access to workshops, nor do workshop tickets give you access to the conference.

  Can I have a receipt for my ticket?

  You may indeed! Just get in touch with hello@mindtheproduct.com with your confirmation number(s) and we will generate one for you.

  Do I need to print out my ticket?

  No, just turn up with your e-ticket (QR code) ready to scan to get access to the event. Your QR code was emailed to you when you bough your ticket and you will find it in your Registration Confirmed- #mtpcon San Francisco email. If you are having issues locating this, please email hello@mindtheproduct.com.

  Can I pay for my ticket(s) by invoice?

  We require a minimum order of 5 tickets to issue an invoice. Early Bird conference tickets cannot be purchased by invoice. Request to pay by invoice by emailing hello@mindtheproduct.com.

  • Tickets are not held until payment has been made – there are no exceptions to this.
  • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
  • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

  Please note that we will not issue any invoice after 31st of May.

  Can I change the details on my ticket?

  Yes, but only the current ticket holder can do this.
  You can update your ticket details up to two days before the event, including name, job title, etc. Please make sure these details are correct as they will be what is shown on your online event profile and in-person event badge.
  You can change the details associated with your ticket by clicking the “Already registered” link on our Cvent Event info page. Enter your confirmation number and click “Modify registration” on the Cvent Confirmation page.This will take you back through the registration process. Work through and amend the “Attendee information” section(name, surname and email address etc) and click “Next” to continue. Once you are sure everything is correct, click “Finish” to confirm the changes.
  If you need assistance please contact us at hello@mindtheproduct.com and we will help you make the updates.

  I can no longer attend, can I transfer the ticket to my colleague?

  Yes, but only the current ticket holder can do this.
  You will be able to transfer your ticket to a colleague by clicking the “Already registered” link in our Cvent Event info page, you will need to enter your confirmation number and click “Transfer ticket” on the Cvent Confirmation page. You will be asked to enter name, surname and email address of the person you are transferring the ticket to. Once you have filled out the information, click “Submit” to confirm.
  If you need assistance please contact us at hello@mindtheproduct.com and we will help you make the updates.

  Do you offer discounts for students, startups, non-profits, etc?

  The only discounts we offer are Early Bird conference tickets (limit 5 tickets per order), which sell out quite quickly, and the team discount on General Release and Last Chance conference tickets where we offer a 10% discount on 10 or more tickets. The ticket limit for purchasing online is 25. If you require more than 25 tickets, please email us at hello@mindtheproduct.com. Team Discount does not apply to our Early Bird tickets.

  To ensure you hear about future conference ticket offers, make sure you subscribe to our mailing list.

• Cancellation/ changing circumstances keyboard_arrow_right

  If I am no longer able to attend, can I get a refund?

  We offer a full refund up to one month before our conference. To request a refund, please email hello@mindtheproduct.com with your confirmation number, putting Refund in the subject line. Alternatively, you could arrange for your ticket to be transferred to a colleague.

  Can I transfer my ticket from In-person to Digital and receive a refund of the difference?

  For ticket transfer requests from In-person to Digital, we will only offer a refund for the difference if we receive the request up to one month before the conference. To request to change from In-Person to Digital, please email hello@mindtheproduct.com with your confirmation number.

  I can no longer attend, can I transfer the ticket to my colleague?

  Yes, but only the current ticket holder can do this.
  You will be able to transfer your ticket to a colleague by clicking the “Already registered” link in our Cvent Event info page, you will need to enter your confirmation number and click “Transfer ticket” on the Cvent Confirmation page. You will be asked to enter name, surname and email address of the person you are transferring the ticket to. Once you have filled out the information, click “Submit” to confirm.
  If you need assistance please contact us at hello@mindtheproduct.com and we will help you make the updates.

• Networking keyboard_arrow_right

  Is there an event/networking app?

  You can connect with your fellow #mtpcon San Francisco attendees on the attendee hub, our official event platform. Details will be emailed to ticket holders closer to the event. You’ll also be able to take part in digital speed networking whilst attending the event digitally.

  Do you share a list of attendees?

  We don’t share any attendee info before or after the event. We respect our attendee’s privacy and are compelled by data protection laws to respect this. We do allow people to opt into our networking app in order to make the most of the connections on the day. More details on the networking app will be shared with ticket holders closer to the event.

  Are there networking opportunities/events that I can participate in?

  You can connect with your fellow #mtpcon San Francisco attendees on the attendee hub, our official event platform, once the conference has started (you’ll be able to send direct messages and save details of any contacts you make). Details on how to access the attendee hub will be emailed to ticket holders nearer the event.

  You’ll also be able to connect with your fellow attendees by:

  • Taking part in digital speed networking whilst attending the event digitally
  • Networking during the breaks at the Yerba Buena Center for the Arts in San Francisco (in-person ticket holders only)
  • Attending our in-person afterparty (in-person ticket holders only)

• Location, travel & accessibility keyboard_arrow_right

  How do I get to each venues?

  The Yerba Buena Center for the Arts (conference venue) is located in the heart of San Francisco’s SOMA neighbourhood, 701 Mission Street, across the street from SFMOMA and the Moscone Convention Center.
  AMA Conference Center (workshops venue) is located on the second level inside the San Francisco Marriott Marquis.

  Is parking available?

  The Yerba Buena Center for the Arts does not offer on-site parking. The closest parking is at 130 3rd St SF.
  For AMA Conference Center, parking is available at the San Francisco Marriott Marquis Hotel (415-896- 1600). Please call the hotel directly for current rate information. Parking is also available at the Yerba Buena Parking Garage at 5th Street and Mission Street.

  Are the venues accessible?

  Conference venue
  For all accessibility information for the conference, please visit the Yerba Buena Center for the Arts’s website where you can view all information needed about the venue.
  Workshop venue
  All the hotel space leading to the entrance to AMA Conference Center is wheelchair accessible. Also, the hallways, meeting rooms and restrooms are wheelchair accessible. If you need to have an assisted listening device available, please let us know before the day of the workshop, so we can ensure there is one available at the venue.
  Contact us
  If you have any accessibility requirements you think we should be aware of, please let us know before the day so that we can ensure we meet your needs and have someone on hand to assist you if required.

• Visa application keyboard_arrow_right

  Can I have a supporting letter for my visa application?

  Absolutely. Please fill out this form and we will issue you with an invitation letter. You will need to have already purchased a ticket for us to send you a letter. If your visa application is rejected for whatever reason, you can still request a refund in alignment with our refund policy.