#mtpcon Digital

FAQ

Autumn Edition : 18-19 November

I’m already a member, how does ticketing work for me?

If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon Digital offer.

Can I get an event ticket without membership?

All #mtpcon Digital tickets come with an annual Prioritised membership. This gives you access to premium editorial (including recordings of all #mtpcon Digital talks), even more interaction with product experts, and the opportunity to connect with peers tackling similar challenges to you – 365 days of the year. Read more about Prioritised membership. If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon Digital offer.

I’ve purchased my event ticket, when do I get access to my membership?

If you’ll get access to your new membership no lateer than october 1st, or within 24 hours of . We’ll send all ticket holders an email invite with an access code and instructions on how to sign up. Once you’ve done this, you’ll have access to all #mtpcon Digital 2020 talk videos and write-ups when they are ready, as well as all other Prioritised membership perks.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN

Has this event replaced #mtpcon London 2020?

Despite the recent easing of restrictions in the UK, the continued constraints around travel, safety, and large gatherings regarding the ongoing COVID-19 situation has led us to the decision to pivot our in-person conference, #mtpcon London 2020, online this November with the autumn edition of our smash-hit event, #mtpcon Digital!

Ticket holders: Conference, Workshop, and Leadership Forum ticket holders have now been emailed with more information. If you have not heard from us, please email us via tickets@mindtheproduct.com.

Do you offer discounts for students, startups, non-profits, etc?

We do not provide any discounts. We receive a high number of requests for discounts from charities, non-profits, students, start-ups and small businesses. As a small business ourselves, we simply cannot accommodate all requests and we do not feel it is our place to judge who should benefit. We have priced #mtpcon Digital lower than our in-person San Francisco conference to reflect the alternative model but feel the value is accurately represented in the price.

Can I change the name or other details on my tickets?

Yes, but only the person who purchased the tickets can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile! Just login to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.

Can I get a refund?

We offer a full refund up to one month before the event. Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.

Can I pay by invoice?

As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com

Tickets are not held until payment has been made – there are no exceptions to this.

We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements. We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

For more information see our full event FAQ, our Terms & Conditions, and our Code of Conduct.