#mtpcon Digital

FAQ

Back in 2021!

General FAQs  |  Ticket Holder FAQs

General FAQs

 

When is #mtpcon Digital happening?

This event will take place on November 18th and 19th. See below for timings where you are:

  • PDT 5am – 10am
  • CDT/CDMX 10am-2pm
  • EDT 8am – 2pm
  • ART/AMST 12pm-4pm
  • BST 1pm – 7pm
  • CEST 2pm – 8pm
I’m already a member, how does ticketing work for me?

If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon Digital offer.

Can I get an event ticket without membership?

All #mtpcon Digital tickets come with an annual Prioritised membership. This gives you access to premium editorial (including recordings of all #mtpcon Digital talks), even more interaction with product experts, and the opportunity to connect with peers tackling similar challenges to you – 365 days of the year. Read more about Prioritised membership. If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon Digital offer.

Who is speaking at the conference?

We’ve got an impressive line-up of world-renowned product experts taking part in #mtpcon Digital. Learn more about our keynote speakers and breakout session speakers.

Will you release the topics that will be presented before the conference?

Yes! All session titles are now available to see on our conference schedule.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.

Has this event replaced #mtpcon London 2020?

Despite the recent easing of restrictions in the UK, the continued constraints around travel, safety, and large gatherings regarding the ongoing COVID-19 situation has led us to the decision to pivot our in-person conference, #mtpcon London 2020, online this November with the autumn edition of our smash-hit event, #mtpcon Digital!

Having run our first #mtpcon Digital in July, we can confidently say that much of what we love about our in-person events is actually possible in a digital setting with the right planning and focus – plus a few additional perks which our in-person events can’t even deliver. We will be building on what we’ve learned, iterating, and leaning into the aspects which our attendees found most valuable from our summer edition of #mtpcon Digital.

#mtpcon London Ticket holders: Conference, Workshop, and Leadership Forum ticket holders have now been emailed with more information. If you have not heard from us, please email us via tickets@mindtheproduct.com.

Do you offer discounts for students, startups, non-profits, etc?

We do not provide any discounts. We receive a high number of requests for discounts from charities, non-profits, students, start-ups and small businesses. As a small business ourselves, we simply cannot accommodate all requests and we do not feel it is our place to judge who should benefit. We have priced #mtpcon Digital lower than our in-person San Francisco conference to reflect the alternative model but feel the value is accurately represented in the price.

Can I pay by invoice?

As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com.

Please note:

  • Tickets are not held until payment has been made – there are no exceptions to this.
  • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
  • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask.

 

Ticket Holder FAQs

 

How will I receive my ticket/event access instructions?

We will start to email event access instructions to ticket holders on Wednesday, November 11, specifically:

  • If you buy your ticket before 11am on Wednesday, November 11, you will receive your access email no later than CoB on Wednesday, November 11
  • If you buy your ticket after 11am on Wednesday, November 11, you will receive your access email no later than CoB on Friday, November 13
  • If you buy your ticket after 10am on Friday, November 13, you will receive your access email no later than CoB on Monday, November 16
  • If you buy your ticket after 11am on Monday, November 16, you will receive your access email no later than CoB on Tuesday, November 17
  • If you buy your ticket after 11am on Tuesday, November 17, you will receive your access email on the morning of the event
  • Tickets purchased after 7am on Wednesday, November 18 will be sent access instructions within 1 hour of purchase
  • Tickets purchased with less than 2 hours to go until the event starts on each day will be sent access instructions within 30 mins of purchase

We’ll also send you a reminder email on each morning of the event.

Once received, please follow the instructions and create a profile for the event.

If you’ve not received your link by this date/time then please email us at tickets@mindtheproduct.com for assistance (please check your spam folder first).

When do I get access to my membership?

We’ll send all ticket holders an email invite with an access code and instructions on how to sign up shortly after you’ve purchased your ticket. If you’ve not received this within 24 hours then please let us know. Once you’ve activated your membership, you’ll have access to all #mtpcon Digital 2020 talk videos and write-ups when they are ready, as well as all other Prioritised membership perks.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.

How do I use Hopin?

Hopin is easy to use and we hope you’ll have no trouble finding your way around the different areas. Take a look at our Event Guide for more info.

Hopin is easy to use and we hope you’ll have no trouble finding your way around the different areas, but sometimes, seeing is believing! So, for anyone who’d like to take a quick tour, check out our step-by-step walkthrough video, or take a look at our Event Guide.

Can I listen to what’s happening on the Keynote Stage and go into the Expo Hall at the same time?

Sure, multitask away! Just open two tabs, one with the Keynote Stage and one with the Expo Hall.

Where can I see the schedule?
  • Before the event: The best place to see the event schedule before the event is on our website.
  • During the event: The best place to see the event schedule during the event is on the Reception page in Hopin. We’ll also use the Reception area to tell you what’s currently live.
What does it mean if there’s nothing happening on the Keynote Stage?

Only our keynote talks and Q&As take place on the Keynote Stage. When there’s nothing on the Keynote Stage there will be plenty happening elsewhere. To check when the next keynote talk will start, go to the schedule on the Reception page.

Is the event content recorded?

Yes! All of our keynotes and breakout sessions will be recorded and shared with Prioritised and MTP Leader members after the event (membership is also included with most #mtpcon Digital event tickets). Here’s when they’ll be available on the membership dashboard:

  • All keynote videos will available from Friday, 20th November
  • All keynote write-ups and breakout session videos and write-ups will be released weekly, starting from Friday, 20th November

Roundtable discussions, speed networking sessions, and socials are not recorded.

Why can’t I see the poll results?

To see the poll results, you need to get involved! Answer the question and you shall see the results.

Can I change the name or other details on my tickets?

Yes, but only the person who purchased the tickets can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile! Just login to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.

Can I get a refund?

We offer a full refund up to one month before the event. Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.

For more information see our full event FAQ, our Terms & Conditions, and our Code of Conduct.