#mtpcon Digital

FAQ

July 13/14/15

General FAQs  |  Ticket Holder FAQs

 

General FAQs

When is #mtpcon Digital happening?
The event will take place on July 13th, 14th and 15th. See below for the timings where you are:

  • PDT 8am-12pm 
  • CDT/CDMX 10am-2pm 
  • EDT 11am-3pm 
  • ART/AMST 12pm-4pm 
  • BST 4pm-8pm 
  • CEST 5pm – 9pm 
I’m already a member, how does ticketing work for me?

If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon digital 2020 offer.

Can I get an event ticket without membership?

All #mtpcon Digital 2020 tickets come with an annual Prioritised membership. This gives you access to premium editorial (including recordings of all #mtpcon Digital talks), even more interaction with product experts, and the opportunity to connect with peers tackling similar challenges to you – 365 days of the year. Read more about Prioritised membership. If you’re already a Prioritised of MTP Leader member then check the Upcoming Events area in your member dashboard for your exclusive #mtpcon digital 2020 offer.

Who is speaking at the conference?

We have an impressive line-up of world-renowned product experts taking part in #mtpcon Digital. Learn more about our keynote speakers and breakout session speakers.

Will you release the topics that will be presented before the conference?

The topics being covered by our keynote speakers will not be shared ahead of the conference. This is mainly because this is a fast-moving industry and we allow speakers to alter their talks up to the last minute to ensure we have the most relevant content. Also, since #mtpcon is a single-track keynote conference, you don’t have to worry about picking talks ahead of time. To get an indication of what to expect from our keynote speakers, you can see talks from our past conferences.

All breakout session titles are now available to see on our conference schedule.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser.

Has #mtpcon London been cancelled?

We have no plans to cancel our London 2020 conference at this time (set to take place on October 1-2, 2020) and tickets are still on sale. Although large-scale gatherings are not being run at this time in the UK, it is simply too early to make a call on cancelling this event. If we get close to the event and are forced to cancel, we will refund all attendees or provide alternatives to transfer to.

Do you offer discounts for students, startups, non-profits, etc?

We do not provide any discounts. We receive a high number of requests for discounts from charities, non-profits, students, start-ups, and small businesses. As a small business ourselves, we simply cannot accommodate all requests and we do not feel it is our place to judge who should benefit. We have priced #mtpcon Digital lower than our in-person San Francisco conference to reflect the alternative model but feel the value is accurately represented in the price.

Can I pay by invoice?

As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com.

Please note:

  • Tickets are not held until payment has been made – there are no exceptions to this
  • We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements
  • We do not fill in supplier detail forms for ticket invoices – if you cannot find details you require on our website – please ask

 

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Ticket Holder FAQs

How will I receive my ticket?
Your ticket will be sent to you via email in the form of a unique magic link. Once received, please follow the instructions and create a profile for the event.

  • For tickets booked before 11am on Friday, July 10: You’ll receive your access email by COB on Friday, July 10
  • For tickets booked after 11am on Friday, July 10: You’ll receive your access email by lunchtime (BST) on Monday, July 13

If you’ve not received your link by this date/time then please email us at tickets@mindtheproduct.com for assistance (please check your spam folder first).

When do I get access to my membership?

If you’re not an existing member, you’ll get access to your new membership on July 13. We’ll send all ticket holders an email invite with an access code and instructions on how to sign up. Once you’ve done this, you’ll have access to all #mtpcon Digital 2020 talk videos and write-ups when they are ready, as well as all other Prioritised membership perks.

What tech setup will I need to take part in the event?

Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser.

How do I use Hopin?
Hopin is easy to use and we hope you’ll have no trouble finding your way around the different areas but sometimes, seeing is believing! So, for anyone who’d like to take a quick tour, check out this step-by-step walkthrough video, or take a look at our Event Guide.

Can I listen to what’s happening on the Keynote Stage and go into the Expo Hall at the same time?
Sure, multitask away! Just open two tabs, one with the Keynote Stage and one with the Expo Halll.

Where can I see the schedule?
The best place to see the event schedule is on our website. During the event, you’ll also see a limited schedule on the Reception page in Hopin. We’ll also use the Reception area to tell you what’s currently live.

What does it mean if there’s nothing happening on the Keynote Stage?
Only our keynote talks take place on the Keynote Stage. When there’s nothing on the Keynote Stage there will be plenty happening elsewhere. To check when the next keynote talk will start, go to the schedule on the Reception page.

Is the event content recorded?
Yes! All of our keynotes and breakout sessions will be recorded and shared with Prioritised and MTP Leader members after the event. Here’s when they’ll be available on your membership dashboard:

  • All keynote videos will available from July 17th
  • Breakout speaker session videos will be released in groups weekly from July 22nd 

We’ll also add writeups to all of our keynote talks following the event. We’ll add these to your dashboard when they’re released on a weekly basis.

If you’re a new member but haven’t yet accessed your membership dashboard yet, you’ll be emailed on Monday 13th July with instructions on how to do so. Non-members – get in on the action as a Prioritised or MTP Leader member – join now!

Why can’t I see the poll results?
To see the poll results, you need to get involved! Answer the question and you shall see the results.

Can I change the name or other details on my tickets?

Yes, but only the person who purchased the tickets can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile. Just login to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us on tickets@mindtheproduct.com and we will help you make the updates.

Can I get a refund?

We offer a full refund up to two weeks before the event. Simply log in to Eventbrite and request the refund, following these instructions. As with changes, only the person who purchased the tickets can request a refund.

 

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