General FAQs
When is #mtpcon Digital APAC happening?
This event will take place on April 14th and 15th. See below for timings:
- IST 8.30am – 2:30pm
- SGT 11am – 5pm
- AEST 1pm – 7pm
- NZST 3pm – 9pm
- PDT 8pm – 2am (for those West Coast party animals 😉)
I’m already a member, how does ticketing work for me?
Annual Prioritised and annual MTP Leader members get exclusive discount on #mtpcon Digital tickets. Check your membership dashboard for your exclusive #mtpcon Digital APAC offer. If you’re a monthly member and want to upgrade to annual billing, just email us at membership@mindtheproduct.com and we’ll get you sorted.
Can I get an event ticket without membership?
All #mtpcon Digital tickets come with an annual Mind the Product membership. This gives you access to premium editorial (including recordings of all #mtpcon Digital talks), even more interaction with product experts, and the opportunity to connect with peers tackling similar challenges to you – 365 days of the year.
Annual Prioritised and annual MTP Leader members get exclusive discount on #mtpcon Digital tickets. Check your membership dashboard for your exclusive #mtpcon Digital APAC offer. If you’re a monthly member and want to upgrade to annual billing, just email us at membership@mindtheproduct.com and we’ll get you sorted.
Who is speaking at the conference?
We’ve got an impressive line-up of world-renowned product experts taking part in #mtpcon Digital. Learn more about our speakers
Will you release the topics that will be presented before the conference?
Yes. All session titles will be announced before the conference – watch this space!
What tech setup will I need to take part in the event?
Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.
Has this event replaced #mtpcon Singapore 2021?
Due to the continued global restrictions, we have pivoted our in-person conference, #mtpcon Singapore, to bring you our smash-hit online event #mtpcon Digital to APAC on the 14 and 15th April 2021. We’re also including one year of free Mind the Product membership with every conference ticket so you can continue your product learning 356 days a year.
Do you offer discounts for students, startups, non-profits, etc?
We do not provide any discounts. We receive a high number of requests for discounts from charities, non-profits, students, start-ups and small businesses. As a small business ourselves, we simply cannot accommodate all requests and we do not feel it is our place to judge who should benefit. We have priced #mtpcon Digital APAC lower than our in-person Singapore conference to reflect the alternative model but feel the value is accurately represented in the price.
Can I pay by invoice?
As we are a small team we only offer payment by invoice if you are buying 5 tickets or more due to the additional overhead. Please also note that no tickets are held/issued until payment of the invoice has been received. Request to pay by invoice by emailing tickets@mindtheproduct.com.
Please note:
- Tickets are not held until payment has been made – there are no exceptions to this.
- We cannot agree to any terms and conditions associated with Purchase Order numbers or other supplier agreements.
- We do not fill in supplier detail forms for ticket invoices – if you cannot find the details you require on our website, please email tickets@mindtheproduct.com
Ticket Holder FAQs
How will I receive my ticket/event access instructions?
We will start to email event access instructions to ticket holders on Wednesday, April 7, specifically:
- If you purchase your event ticket before 3pm on Tuesday, April 6, you should receive your access instructions by CoB on Wednesday, April 7
- If you purchase your event ticket after 3pm on Tuesday, April 6, you should receive your access instructions within 1 working day
- If you purchase your event ticket with less than 24 hours to go until the event, you will receive your access instructions no later than the morning of the event
- Tickets purchased with less than 2 hours to go until the event starts on each day will be sent access instructions within 30 minutes of purchase
We’ll also send you a reminder email on each morning of the event. Once received, please follow the instructions and create a profile for the event. If you’ve not received your link by this date/time then please email us at tickets@mindtheproduct.com for assistance (please check your spam folder first).
Please note: The Mind the Product team is based in the UK, and although we pride ourselves on prompt email replies, we ask that you please be patient to accommodate the time difference.
When do I get access to my membership?
We’ll send all ticket holders an email invite with an access code and instructions on how to sign up shortly after you’ve purchased your ticket. If you’ve not received this within 24 hours then please let us know. Once you’ve activated your membership, you’ll have access to all #mtpcon Digital APAC talk videos and write-ups when they are ready, as well as all other membership perks.
What tech setup will I need to take part in the event?
Our event platform means you don’t need to download anything, everything will be in your browser. That does mean that we strongly recommend you use the latest versions of Chrome or Firefox – sadly Microsoft Edge and Safari don’t support the latest innovations in WebRTC that enable us to keep everything in the browser. You may also experience connection issues if you are connecting to our event platform using a VPN.
How do I use Hopin?
Hopin is easy to use and we hope you’ll have no trouble finding your way around the different areas, but sometimes, seeing is believing! So, for anyone who’d like to take a quick tour, check out our step-by-step walkthrough video, or take a look at our Event Guide.
Can I listen to what’s happening on the Keynote Stage and go into the Expo Hall at the same time?
Sure, multitask away! Just open two tabs, one with the Keynote Stage and one with the Expo Hall.
Where can I see the schedule?
- Before the event: The best place to see the event schedule before the event is on our website.
- During the event: The best place to see the event schedule during the event is on the Reception page in Hopin. We’ll also use the Reception area to tell you what’s currently live.
What does it mean if there’s nothing happening on the Keynote Stage?
Only our keynote talks and Q&As take place on the Keynote Stage. When there’s nothing on the Keynote Stage there will be plenty happening elsewhere. To check when the next keynote talk will start, go to the schedule on the Reception page.
Is the event content recorded?
Yes! All of our keynotes and breakout sessions will be recorded and shared with Prioritised and MTP Leader members after the event (membership is included with all #mtpcon Digital event tickets). As a Mind the Product member you can access all of the keynote and session videos on your membership dashboard from Friday 16th April.
Please note: Roundtable discussions, speed networking sessions, and socials are not recorded.
Can I change the name or other details on my tickets?
Yes, but only the person who purchased the tickets can make these changes on Eventbrite. You are free to change your ticket details up to two days before the event, including name, title, etc. Please make sure these details are correct as they will be what we show on your online event profile! Just login to Eventbrite and make the changes, following these instructions. If you can’t reach the person who purchased the ticket in order to get them to change the information please contact us at tickets@mindtheproduct.com and we will help you make the updates.
Can I get a refund?
We can offer a full refund up to EOB on Wednesday 31st March. Simply log in to Eventbrite and request the refund following these instructions. As with changes, only the person who purchased the tickets can request a refund.
For more information see our full event FAQ, our Terms & Conditions, and our Code of Conduct.
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