Digital Americas

Attendee Troubleshooting Tips

14-15 July, 2021

  1. Join from a compatible browser: Hopin works best on Chrome and Firefox. Pro tip: Make sure your browser is up-to-date.
  2. Check your internet speed and network: We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here.
    • If you are using a VPN (network) or device provided by your employer, ensure your device can access and share your camera and microphone on.
    • Ensure you can access the following website domains to use Hopin (you may have to check with your IT department if you’re using a device or network provided by your employer): * * * * * *
  3. Restart your computer before joining the event: This ensures that there are no other video applications holding onto audio or video for any reason.
  4. Please use headphones when participating on-screen: This will help eliminate echo and feedback.
  5. If you lose sound or can’t share your audio/video or screen share, try these steps (in order):
    • Refresh your browser
    • Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you’re on a Mac, ensure your browser has permission to record your screen (open your computer’s System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
    • Quit and relaunch your browser
    • Restart your computer
    • Join the event in a different browser (e.g.: switch from Chrome to Firefox)
  6. Watch the #mtpcon Digital Event Walk-Through tutorial video: