- Join from a compatible browser: Hopin works best on Chrome and Firefox. Pro tip: Make sure your browser is up-to-date.
- Check your internet speed and network: We recommend a minimum of 5mbps download and 2mbps upload. Ideally, we like to see 30mbps download and 10mbps upload or higher for the best quality – test your speed here.
- If you are using a VPN (network) or device provided by your employer, ensure your device can access and share your camera and microphone on.
- Ensure you can access the following website domains to use Hopin (you may have to check with your IT department if you’re using a device or network provided by your employer): *.hopin.to *.tokbox.com *.pusher.com *.herokuapp.com *.mux.com *.twilio.com
- Restart your computer before joining the event: This ensures that there are no other video applications holding onto audio or video for any reason.
- Please use headphones when participating on-screen: This will help eliminate echo and feedback.
- If you lose sound or can’t share your audio/video or screen share, try these steps (in order):
- Refresh your browser
- Ensure your browser’s permissions are granted to have access to your camera and microphone (in Chrome, type into the URL bar: chrome://settings/content). If you’re on a Mac, ensure your browser has permission to record your screen (open your computer’s System Preferences > Security & Privacy > Screen Recording > find your browser in the list and check the box)
- Quit and relaunch your browser
- Restart your computer
- Join the event in a different browser (e.g.: switch from Chrome to Firefox)
- Watch the #mtpcon Digital Event Walk-Through tutorial video:
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